Operational Training & Enablement Specialist

NightOwl Consulting; Quezon City; On-site; PHP 446,400 - 558,000; Full time

Benefits offered by this job

Above market salary

HMO on Day 1 for principal and two dependents

Government-mandated benefits

Performance-based Incentives

Quarterly Company Events

1,000 PHP De Minimis

Equipment and software provided

Job summary

NightOwl Consulting is seeking an Operational Training & Enablement Specialist in Quezon City, Philippines. This full-time role involves developing and delivering training materials, collaborating with various departments to improve operational efficiency, and supporting knowledge retention through effective training initiatives.

The ideal candidate will have a background in mortgage operations, excellent communication skills, and a strong focus on detail and organization. Benefits include an above-market salary, HMO, and performance-based incentives.

Qualifications

• Minimum of one year of experience in mortgage operations, training, or related field.
• Willingness to learn complex operational processes and systems.
• Experience supporting operational training programs or process improvement efforts.

Responsibilities

• Assist in developing operational training materials and job aids.
• Translate operational updates into audience-appropriate training materials.
• Support the rollout and communication of operational initiatives.

Skills

Written and verbal communication skills

Operational awareness

Organizational and time management skills

Critical-thinking and problem-solving skills

Interpersonal and collaboration skills

Proficiency with Microsoft Office Suite

Education

Experience in mortgage operations or related field

Tools

Microsoft Office Suite

Encompass

LMS platforms

Job description

Operational Training & Enablement Specialist

Department: Operations

Employment Type: Full Time

Location: Client

Compensation: ₱40,000 - ₱50,000 / month

Description

The Operational Training & Enablement Specialist partners with Training & Development, Operations, Compliance, Underwriting, IT, and other departments to translate business initiatives, workflow changes, and operational processes into effective, end-user-focused training and communication resources.

This role is responsible for supporting the development, coordination, and delivery of operational training content and adoption initiatives across the organization. The ideal candidate is highly organized, operationally minded, detail-oriented, and able to communicate complex processes in a clear, practical, and user-friendly manner.

Successful candidates for this position demonstrate strong judgment, adaptability, intellectual curiosity, communication awareness, and a commitment to continuous learning while working effectively in fast-moving environments involving multiple departments, priorities, and operational initiatives.

Key Responsibilities

• Assist in the development, maintenance, and continuous improvement of operational training materials, including presentations, Quick Reference Guides (QRGs), workflows, job aids, newsletters, announcements, and LMS/e-learning content.
• Translate operational, compliance, underwriting, and technology-related updates into practical, audience-appropriate training materials that support knowledge retention and operational effectiveness.
• Partner with cross-functional teams to support the rollout, communication, and adoption of operational initiatives, workflow enhancements, and process improvements.

  Skills, Knowledge and Expertise

  • Strong written and verbal communication skills, with the ability to tailor messaging and training content to diverse audiences and learning styles.
  • Strong operational awareness and the ability to understand, navigate, and support interconnected workflows across multiple departments and business functions.
  • Excellent organizational and time management skills, with the ability to manage multiple projects, shifting priorities, and evolving business needs simultaneously.
  • Demonstrated ability to receive, synthesize, and apply feedback effectively while continuously improving training materials, communications, documentation, and operational support resources.
  • Strong critical-thinking, problem-solving, and decision-making skills, with the ability to quickly learn new concepts, adapt to change, and perform effectively in a fast-paced environment.
  • Strong interpersonal and collaboration skills, with the ability to build productive working relationships across teams and organizational levels.
  • Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and other training- and communication-related software platforms.
  • Working knowledge of Encompass and mortgage operational workflows is preferred.

  Experience Requirements

  • Minimum of one (1) year of professional experience in mortgage operations, training, education, onboarding, communications, operational support, process improvement, or a related field.
  • Demonstrated ability and willingness to learn complex operational processes, systems, and regulatory requirements; mortgage industry experience preferred.
  • Experience working with Encompass or a comparable enterprise workflow management system is preferred.
  • Experience supporting operational training programs, onboarding initiatives, workflow documentation, or process improvement efforts is preferred.
  • Experience leveraging technology solutions, including LMS platforms, SharePoint, virtual training tools, and AI-assisted productivity platforms, to enhance communication, training effectiveness, and workflow efficiency is strongly preferred.

  Benefits

  • Above market salary
  • HMO on Day 1 for principal and two dependents
  • Government-mandated benefits
  • Performance-based Incentives
  • Quarterly Company Events
  • 1,000 PHP De Minimis
  • Equipment and software provided