Vendor & Compliance Assistant

NightOwl Consulting Philippines Inc.; Philippines; On-site; PHP 446,400 - 558,000; Full time

Benefits offered by this job

Above market salary

HMO on Day 1 for principal and two de‑

Government-mandated benefits

Performance-based Incentives

Quarterly Company Events

In-depth training for career growth

Great Company Culture and HR exp.

1,000 PHP De Minimis

Equipment and software provided

Job summary

NightOwl Consulting Philippines Inc. is seeking an organized Operations & Compliance Assistant to support vendor management and social media compliance programs.

This task-based role focuses on collecting, organizing, and preparing data and reports across multiple systems, relieving leadership from administrative workload. The role reports to the Operations department and requires full-time availability, with duties spread across vendor management, social media compliance, and cross-team

Qualifications

• Strong written and verbal English communication skills.
• High level of organization and process discipline.
• Able to work full-time aligned to 9:00 AM – 6:00 PM CST.

Responsibilities

• Vendor Management (Approx. 60%): Assist with vendor due diligence, organize vendor profiles, update legacy profiles, track completion, prepare reports.
• Social Media Compliance (Approx. 15%): Review reports, organize findings, prepare internal review reports, format communications for loan officers and marketing teams.
• Operations & Coordination (Approx. 25%): Track offshore team activity, coordinate communication, document processes, maintain trackers and daily prioritization.

Skills

Strong written and verbal English

High level of organization

Full-time availability (9:00 AM – 6:00

Tools

Ncontracts

Comergence

Encompass

Microsoft Office Suite

Job description

Description

We are seeking a highly organized and detail-oriented Operations & Compliance Assistant to support vendor management and social media compliance programs.

This is a task-based execution role focused on collecting, organizing, and preparing data and reports across multiple systems. The role is designed to remove administrative and operational workload from leadership, allowing them to focus on program management, interpretation, and decision-making.

Department

Department: Operations

Location

Location: Client

Compensation

Compensation: ₱40,000 - ₱50,000 / month

Key Responsibilities

Vendor Management (Approx. 60%)

• Assist with vendor due diligence processes within Ncontracts
• Organize and maintain vendor profiles and supporting documentation
• Bring legacy vendor profiles (147+) up to current standards
• Track completion status and maintain clean, structured records
• Prepare standardized reports based on vendor data

Social Media Compliance (Approx. 15%)

• Review Comergence reports for assigned loan officers
• Organize findings and prepare reports for review
• Ensure reports are ready for internal review by mid-week (Wednesday target)
• Format and prepare communications for loan officers and marketing teams

Operations & Coordination (Approx. 25%)

• Track and monitor offshore team activity and progress
• Assist in coordinating communication across teams
• Support implementation of standardized processes through documentation and reporting
• Maintain trackers and task lists (Excel-based)
• Provide daily updates and assist with prioritization planning

Systems & Tools

• Ncontracts
• Comergence
• Encompass
• Microsoft Office Suite (Excel, Word, Outlook, Teams, PowerPoint)
• PDF-based reporting

Work Style & Expectations

• Execution-focused role (not responsible for analysis or decision-making)
• Moderate accuracy required — work should be reliable and not require rework
• Ability to balance speed and attention to detail depending on task
• Strong adherence to processes and structured workflows
• Comfortable working with evolving priorities and processes

Communication & Workflow

• Daily communication with manager (via Teams/Outlook)
• Ability to coordinate with offshore teams as needed
• Provide end-of-day updates and assist in setting next-day priorities
• Work within a structured weekly cadence (e.g., social media compliance reporting deadlines)

Skills, Knowledge and Expertise

• Strong written and verbal English communication skills
• Ability to work full-time, aligned to 9:00 AM – 6:00 PM CST
• High level of organization and process discipline
• Comfortable working across multiple systems and managing data

Preferred Qualifications (Nice-to-Haves)

• Experience in mortgage, banking, or financial services
• Exposure to compliance or vendor management processes
• Experience with reporting and documentation workflows
• Familiarity with tools like Ncontracts, Comergence, or Encompass

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• In-depth training for career growth
• Great Company Culture and HR experience
• 1,000 PHP De Minimis
• Equipment and software provided