Operational Training & Enablement Specialist

NightOwl Consulting Philippines Inc.; Philippines; On-site; PHP 446,400 - 558,000; Full time

Benefits offered by this job

Above market salary

HMO on Day 1 for principal and depend;

Government‑mandated benefits

Performance-based incentives

Quarterly company events

1,000 PHP de minimis

Equipment and software provided

Job summary

NightOwl Consulting Philippines Inc. seeks an Operational Training & Enablement Specialist to translate business initiatives into end-user training resources. You will develop materials across departments, support LMS content, and facilitate training programs.

Collaborating with Operations, Compliance, Underwriting, IT, and other teams, you will drive adoption of new processes and enhance training effectiveness in a fast-paced mortgage environment.

Qualifications

• Minimum 1 year in mortgage operations, training, onboarding, communications, or related field.
• Willingness to learn complex operational processes and regulatory requirements.
• Experience with Encompass or similar enterprise workflow systems preferred.
• Experience supporting training programs and process improvement preferred.
• Experience using LMS platforms, SharePoint, virtual training tools, and AI productivity tools is strongly preferred.

Responsibilities

• Assist in developing, maintaining, and improving training materials (presentations, QRGs, workflows, job aids, newsletters, LMS content).
• Translate updates into practical training materials for operations, compliance, underwriting, and tech.
• Partner with cross-functional teams to rollout initiatives and drive adoption.
• Identify gaps during discussions and provide training/documentation reinforcement.
• Suggest improvements to training effectiveness, learner engagement, and consistency.
• Help facilitate live webinars, virtual trainings, onboarding, and workshops.
• Analyze recurring questions and trends to improve training and processes.
• Support adoption of systems, workflows, policies, and expectations.
• Coordinate scheduling, documentation, and progress tracking of training projects.
• Maintain training resources in SharePoint, LMS, Teams, and related platforms.
• Perform other duties as needed.

Skills

Communication

Organizational skills

Time management

Cross-functional collaboration

Problem solving

Learning agility

Tools

Microsoft Office Suite

Microsoft Teams

SharePoint

LMS platforms

Encompass

Job description

Overview

Operational Training & Enablement Specialist partners with Training & Development, Operations, Compliance, Underwriting, IT, and other departments to translate business initiatives, workflow changes, and operational processes into effective, end‑user‑focused training and communication resources.

Location: Client

Compensation: ₱40,000 - ₱50,000 / month

Key Responsibilities

• Assist in the development, maintenance, and continuous improvement of operational training materials, including presentations, Quick Reference Guides (QRGs), workflows, job aids, newsletters, announcements, and LMS/e‑learning content.
• Translate operational, compliance, underwriting, and technology‑related updates into practical, audience‑appropriate training materials that support knowledge retention and operational effectiveness.
• Partner with cross‑functional teams to support the rollout, communication, and adoption of operational initiatives, workflow enhancements, and process improvements.
• Participate in operational discussions and proactively identify areas where additional communication, clarification, documentation, or training reinforcement may be beneficial.
• Identify opportunities to improve training effectiveness, learner engagement, adoption rates, and operational consistency through observation, feedback analysis, and process evaluation.
• Assist with the facilitation of live webinars, virtual training sessions, onboarding programs, and operational workshops to support employee development and knowledge transfer.
• Analyze recurring operational questions, support trends, and workflow challenges to identify gaps in understanding and recommend additional training or process clarification.
• Support the ongoing adoption and effective use of company systems, operational processes, policies, and workflow expectations.
• Assist with the scheduling, coordination, documentation, and progress tracking of training initiatives, projects, and operational improvement efforts.
• Maintain organized and up‑to‑date training resources while supporting updates and content management within SharePoint, LMS platforms, Microsoft Teams, and other training systems.
• Perform other duties and responsibilities as assigned.

Skills, Knowledge and Expertise

• Strong written and verbal communication skills, with the ability to tailor messaging and training content to diverse audiences and learning styles.
• Strong operational awareness and the ability to understand, navigate, and support interconnected workflows across multiple departments and business functions.
• Excellent organizational and time management skills, with the ability to manage multiple projects, shifting priorities, and evolving business needs simultaneously.
• Demonstrated ability to receive, synthesize, and apply feedback effectively while continuously improving training materials, communications, documentation, and operational support resources.
• Strong critical‑thinking, problem‑solving, and decision‑making skills, with the ability to learn new concepts quickly, adapt to change, and perform effectively in a fast‑paced environment.
• Strong interpersonal and collaboration skills, with the ability to build productive working relationships across teams and organizational levels.
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and other training‑ and communication‑related software platforms.
• Working knowledge of Encompass and mortgage operational workflows is preferred.

Experience Requirements

• Minimum of one (1) year of professional experience in mortgage operations, training, education, onboarding, communications, operational support, process improvement, or a related field.
• Demonstrated ability and willingness to learn complex operational processes, systems, and regulatory requirements; mortgage industry experience is preferred.
• Experience working with Encompass or a comparable enterprise workflow management system is preferred.
• Experience supporting operational training programs, onboarding initiatives, workflow documentation, or process improvement efforts is preferred.
• Experience leveraging technology solutions, including LMS platforms, SharePoint, virtual training tools, and AI‑assisted productivity platforms, to enhance communication, training effectiveness, and workflow efficiency is strongly preferred.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government‑mandated benefits
• Performance‑based incentives
• Quarterly company events
• 1,000 PHP de minimis
• Equipment and software provided