Operational Training & Enablement Architect

NightOwl Consulting; Quezon City; On-site; PHP 446,400 - 558,000; Full time

Benefits offered by this job

Above market salary

HMO on Day 1 for principal and two dependents

Government-mandated benefits

Performance-based Incentives

Quarterly Company Events

1,000 PHP De Minimis

Equipment and software provided

Job summary

NightOwl Consulting is seeking an Operational Training & Enablement Specialist in Quezon City, Philippines. This full-time role involves developing and delivering training materials, collaborating with various departments to improve operational efficiency, and supporting knowledge retention through effective training initiatives.

The ideal candidate will have a background in mortgage operations, excellent communication skills, and a strong focus on detail and organization. Benefits include an above-market salary, HMO, and performance-based incentives.

Qualifications

• Minimum of one year of experience in mortgage operations, training, or related field.
• Willingness to learn complex operational processes and systems.
• Experience supporting operational training programs or process improvement efforts.

Responsibilities

• Assist in developing operational training materials and job aids.
• Translate operational updates into audience-appropriate training materials.
• Support the rollout and communication of operational initiatives.

Skills

Written and verbal communication skills

Operational awareness

Organizational and time management skills

Critical-thinking and problem-solving skills

Interpersonal and collaboration skills

Proficiency with Microsoft Office Suite

Education

Experience in mortgage operations or related field

Tools

Microsoft Office Suite

Encompass

LMS platforms

Job description

NightOwl Consulting is seeking an Operational Training & Enablement Specialist in Quezon City, Philippines. This full-time role involves developing and delivering training materials, collaborating with various departments to improve operational efficiency, and supporting knowledge retention through effective training initiatives.

The ideal candidate will have a background in mortgage operations, excellent communication skills, and a strong focus on detail and organization. Benefits include an above-market salary, HMO, and performance-based incentives.