Operational Specialist（支付运营）

DyipPay; Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Comprehensive training

International team exposure

Career development opportunities

Job summary

DyipPay is seeking a proactive Operations Specialist to join our global payments team in Manila. You will support daily operations, onboarding, and merchant lifecycle management, ensuring smooth cross-border payments and timely issue resolution.

The role emphasizes strong communication, ownership, and the ability to learn in a fast-paced startup. Mandarin is a plus, with comprehensive training provided to adapt to our products and internal systems.

Qualifications

• Bachelor’s degree or above.
• 1–3 years of experience in Operations, Customer Success, Customer Support, Merchant Support, FinTech, Banking, E-commerce, Internet Services, or related operational roles.
• Strong communication and coordination across teams.
• Excellent problem-solving and attention to detail.
• Self-motivated, proactive, able to work independently.
• Willingness to learn in a fast-paced startup environment.
• Fluent Mandarin is a plus.

Responsibilities

• Support the daily operations of our global payment business and ensure smooth execution of operational processes.
• Assist merchants with onboarding, account setup, and operational support throughout their lifecycle.
• Monitor payment activities and investigate transaction-related issues, working with internal teams to resolve problems efficiently.
• Coordinate with Product, Engineering, Compliance, and other cross-functional teams to ensure timely issue resolution.
• Maintain operational records and prepare reports to support business decisions and process improvements.
• Help optimize internal workflows and continuously improve operational efficiency.
• Support new payment products, payment channels, and market launches when required.
• Provide high-quality operational support while maintaining a strong customer and merchant experience.

Skills

English proficiency

Mandarin language

Cross-functional collaboration

Attention to detail

Independent work

Education

Bachelor's degree or above

Job description

We are looking for a proactive, detail-oriented, and Mandarin-speaking Operations Specialist to join our global payment operations team.

In this role, you will work closely with merchants, payment partners, and internal teams to support daily payment operations, resolve operational issues, and ensure a smooth payment experience across multiple markets.While previous payment industry experience is a plus, it is not required. We provide comprehensive training on our payment products, operational processes, and internal systems. We are looking for someone with strong communication skills, ownership, and the willingness to learn in a fast-paced startup environment.

Key Responsibilities

• Support the daily operations of our global payment business and ensure smooth execution of operational processes.
• Assist merchants with onboarding, account setup, and operational support throughout their lifecycle.
• Monitor payment activities and investigate transaction-related issues, working with internal teams to resolve problems efficiently.
• Coordinate with Product, Engineering, Compliance, and other cross-functional teams to ensure timely issue resolution.
• Maintain operational records and prepare reports to support business decisions and process improvements.
• Help optimize internal workflows and continuously improve operational efficiency.
• Support new payment products, payment channels, and market launches when required.
• Provide high-quality operational support while maintaining a strong customer and merchant experience.

What We’re Looking For

• Bachelor’s degree or above.
• Professional working proficiency in English.
• 1–3 years of experience in Operations, Customer Success, Customer Support, Merchant Support, FinTech, Banking, E-commerce, Internet Services, or other related operational roles.
• Strong communication and coordination skills with the ability to work across different teams.
• Excellent problem-solving skills with strong attention to detail.
• Self-motivated, proactive, and able to work independently.
• Comfortable working in a fast-paced, dynamic startup environment.
• Willing to learn new systems, products, and payment operations.
• Fluent Mandarin is a plus.

What We Offer

• Comprehensive training in payment operations, products, and internal systems.
• Opportunity to work in a fast-growing global fintech startup.
• Exposure to international merchants and cross-border payment operations.
• Clear career development opportunities within Operations and Payment Management.
• Collaborative and international working environment.