Payment Operations Manager

PlayTime Entertainment; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

PlayTime Entertainment is seeking an experienced Payment Operations Manager to oversee the daily payment ecosystem, ensuring secure processing and high transaction success rates. The ideal candidate will have hands-on operations experience with e-wallets, PSPs, gateways, or FinTech providers and a deep understanding of the Philippine digital payments landscape.

You will manage channels, optimize performance, and collaborate with Customer Service, Finance, Engineering, Risk, and Compliance to

Qualifications

• Bachelor's degree required in finance, business, IT, or related field.
• Minimum 3 years in Payment Operations within e-wallet, PSP, FinTech, or digital financial services.

Responsibilities

• Oversee day-to-day payment operations across channels, ensuring secure and efficient processing.
• Monitor and optimize payment performance, including transaction success rates and refunds.
• Build and maintain relationships with payment partners (e-wallets, banks, gateways).
• Investigate incidents, settlement issues, and channel disruptions; implement improvements.

Skills

Payment Operations

Stakeholder management

Analytical skills

Cross-functional collaboration

English communication

Education

Bachelor's degree in Finance/Business/IT

Job description

We are seeking an experienced Payment Operations Manager to oversee the day-to-day operations and optimization of our payment ecosystem. The ideal candidate has direct operations experience working for an e-wallet, digital wallet, payment service provider (PSP), payment gateway, or FinTech company and possesses a deep understanding of the Philippine digital payments ecosystem.

This role is responsible for ensuring high transaction success rates, operational efficiency, secure payment processing, and an excellent customer payment experience across payment channels.

Candidates must have operations experience working for an e-wallet, digital wallet provider, payment service provider (PSP), payment gateway, or FinTech company (e.g., GCash, Maya, Coins.ph, Dragonpay, PayMongo, Xendit, GrabPay, ShopeePay, or similar). Merchant-side payment operations experience alone is not sufficient.

Key Responsibilities

• Manage the day-to-day operations of payment channels, ensuring stable, secure, and efficient payment processing.
• Monitor and optimize payment performance, including:
• Transaction success rates
• Withdrawal processing
• Failed transactions
• Refunds
• Build and maintain strong relationships with payment partners, including e-wallet providers, banks, payment gateways, and other payment service providers.
• Investigate and resolve payment incidents, transaction failures, settlement issues, and channel disruptions.
• Develop and improve operational processes covering deposits, withdrawals, reconciliation, settlements, and payment exception handling.
• Work closely with Customer Service, Finance, Engineering, Risk, and Compliance teams to resolve payment-related issues and improve operational efficiency.
• Prepare regular operational reports covering transaction volume, payment performance, failure trends, settlement status, channel costs, and optimization recommendations.
• Support the onboarding, certification, testing, integration, launch, and ongoing management of new payment channels and service providers.
• Ensure compliance with internal policies, payment industry standards, and applicable regulatory requirements.
• Identify opportunities to improve payment efficiency, reduce operational costs, and enhance the overall customer payment experience.

Qualifications

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in Payment Operations within an e-wallet, digital wallet provider, payment gateway, payment service provider (PSP), FinTech, or digital financial services company.
• Experience working directly for companies such as GCash, Maya, Coins.ph, Dragonpay, PayMongo, Xendit, GrabPay, ShopeePay, or similar organizations is highly preferred.
• Merchant-side payment operations experience without employment at a payment provider or FinTech organization will generally not meet this requirement.
• Strong understanding of the Philippine digital payments ecosystem, including:
• E-wallets
• InstaPay
• PesoNet
• QR Ph
• Bank transfers
• Digital payment infrastructure
• Experience in:
• Settlement operations
• Strong analytical and problem-solving skills with the ability to identify operational improvements using payment data.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong English communication skills, both written and verbal.
• Mandarin Chinese is an advantage.

Preferred Background

Candidates from the following types of organizations are highly preferred:

• E-wallet providers
• Payment Service Providers (PSPs)
• Payment Gateways
• Digital banks
• Digital Financial Services companies

Preferred Companies

• GCash
• Maya
• Coins.ph
• Dragonpay
• PayMongo
• Xendit
• GrabPay
• ShopeePay
• Other licensed payment providers operating in the Philippines

Functional Experience

• Payment Operations
• Payment Channel Operations
• Payment Partner Management
• Transaction Monitoring
• Payment Gateway Operations
• Payment Infrastructure Operations

The position level will be determined based on the candidate's qualifications and experience:

• Payment Operations Specialist
• Senior Payment Operations Specialist
• Payment Operations Manager
• Strong analytical and problem-solving skills
• Excellent stakeholder and vendor management
• Ability to work in a high-volume, fast-paced payment operations environment
• Data-driven mindset with a focus on continuous process improvement
• High level of ownership, integrity, and attention to detail
• Ability to manage multiple payment channels and external payment partners simultaneously
• Strong understanding of operational risk, settlement processes, and payment performance management