Global Payment Operations Specialist (Mandarin Pro)

DyipPay; Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Comprehensive training

International team exposure

Career development opportunities

Job summary

DyipPay is seeking a proactive Operations Specialist to join our global payments team in Manila. You will support daily operations, onboarding, and merchant lifecycle management, ensuring smooth cross-border payments and timely issue resolution.

The role emphasizes strong communication, ownership, and the ability to learn in a fast-paced startup. Mandarin is a plus, with comprehensive training provided to adapt to our products and internal systems.

Qualifications

• Bachelor’s degree or above.
• 1–3 years of experience in Operations, Customer Success, Customer Support, Merchant Support, FinTech, Banking, E-commerce, Internet Services, or related operational roles.
• Strong communication and coordination across teams.
• Excellent problem-solving and attention to detail.
• Self-motivated, proactive, able to work independently.
• Willingness to learn in a fast-paced startup environment.
• Fluent Mandarin is a plus.

Responsibilities

• Support the daily operations of our global payment business and ensure smooth execution of operational processes.
• Assist merchants with onboarding, account setup, and operational support throughout their lifecycle.
• Monitor payment activities and investigate transaction-related issues, working with internal teams to resolve problems efficiently.
• Coordinate with Product, Engineering, Compliance, and other cross-functional teams to ensure timely issue resolution.
• Maintain operational records and prepare reports to support business decisions and process improvements.
• Help optimize internal workflows and continuously improve operational efficiency.
• Support new payment products, payment channels, and market launches when required.
• Provide high-quality operational support while maintaining a strong customer and merchant experience.

Skills

English proficiency

Mandarin language

Cross-functional collaboration

Attention to detail

Independent work

Education

Bachelor's degree or above

Job description

DyipPay is seeking a proactive Operations Specialist to join our global payments team in Manila. You will support daily operations, onboarding, and merchant lifecycle management, ensuring smooth cross-border payments and timely issue resolution.

The role emphasizes strong communication, ownership, and the ability to learn in a fast-paced startup. Mandarin is a plus, with comprehensive training provided to adapt to our products and internal systems.