Mandarin Bilingual - Account Operations Lead

Lewis Personnel Management; Makati; Hybrid; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Hybrid work

Full-time

Intl operations exposure

China-US collaboration

Global environment

Job summary

Lewis Personnel Management is seeking a Mandarin Customer Support (Account Operations Lead) to manage day-to-day account operations for a China-based business, working with U.S. operations and China stakeholders in a hybrid, full-time role.

You will handle orders, inventory, shipments, and service requests; coordinate with warehouse, transportation, and IT teams; communicate in Mandarin and English; monitor SLA performance and maintain accurate records to drive process improvements.

Qualifications

• Fluent Mandarin Chinese – spoken and written.
• Strong English communication skills.
• Experience in customer service, account support, operations, or shared services.
• Strong coordination, problem-solving, and follow-through.
• Comfortable working with multiple stakeholders across teams and time zones.
• Good Excel and Microsoft Office skills.
• Background in logistics, supply chain, warehouse, inventory, or order fulfillment is an advantage.

Responsibilities

• Handle operational and customer concerns related to orders, inventory, shipments, and service requests.
• Communicate with China-based stakeholders in Mandarin and English.
• Coordinate with warehouse, inventory, transportation, customer service, IT, and other internal teams.
• Follow up on operational issues and escalations through resolution.
• Monitor service requests and SLA requirements.
• Maintain accurate records, reports, and account documentation.
• Support process improvements and consistent execution of account requirements.

Skills

Mandarin Chinese

English communication

Cross-team coordination

Problem-solving

Tools

Excel

Microsoft Office

Job description

MANDARIN CUSTOMER SUPPORT (ACCOUNT OPERATIONS LEAD)

Hybrid | Full-Time | US Business Hours / Night Shift

COMPANY OVERVIEW

Join a global organization supporting B2B and B2C businesses through eCommerce and operational technologies. You’ll be part of a fast-paced, collaborative environment focused on improving efficiency, customer experience, and operational performance.

WHAT THE ROLE IS ABOUT

This role supports day-to-day account operations for a China-based business, working closely with U.S.-based operational teams and China-based stakeholders.

You’ll help ensure smooth service delivery by:

• Handling operational and customer concerns related to orders, inventory, shipments, and service requests

• Communicating with China-based stakeholders in Mandarin and English

• Coordinating with warehouse, inventory, transportation, customer service, IT, and other internal teams

• Following up on operational issues and escalations through resolution

• Monitoring service requests and SLA requirements

• Maintaining accurate records, reports, and account documentation

• Supporting process improvements and consistent execution of account requirements

QUALIFICATIONS

• Fluent Mandarin Chinese – spoken and written

• Strong English communication skills

• Experience in customer service, account support, operations, or shared services

• Strong coordination, problem-solving, and follow-through

• Comfortable working with multiple stakeholders across teams and time zones

• Good Excel and Microsoft Office skills

• Background in logistics, supply chain, warehouse, inventory, or order fulfillment is an advantage

WHAT YOU GET

• Hybrid work setup

• Full-time opportunity

• Exposure to international account operations and cross-border business

• Experience working with China-based stakeholders and U.S. operations teams

• Opportunity to develop in customer service, logistics, and operations

• Fast-paced, global, and collaborative work environment