Operational Risk & Process Improvement Specialist

MediCard Phils., Inc.; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

AIA Philippines in Makati is seeking a Business Process & Operational Risk Specialist to strengthen process governance and risk management across Corporate Solutions. You will map and document end-to-end processes, ensure SOPs are current, and drive standardization aligned with governance standards.

You will collaborate with Risk & Compliance, Legal, Internal Audit, and Operations to monitor risks, implement controls, and support audit readiness as part of the first line of defense, with a focus

Qualifications

• Experience in process governance and risk management.
• Knowledge of internal controls and enterprise risk standards.
• Ability to coordinate cross-functional teams and stakeholders.

Responsibilities

• Lead mapping, documentation, review, and enhancement of end-to-end processes and SOPs across Corporate Solutions.
• Facilitate workshops with stakeholders to define workflows, roles, and process ownership.
• Ensure processes are standardized and aligned with governance requirements.
• Identify opportunities for optimization, efficiency, and workflow automation.
• Maintain centralized documentation of process maps and procedures.

Skills

Process mapping

Risk management

SOP documentation

Stakeholder collaboration

Education

Bachelor's degree in a relevant field

Job description

AIA Philippines in Makati is seeking a Business Process & Operational Risk Specialist to strengthen process governance and risk management across Corporate Solutions. You will map and document end-to-end processes, ensure SOPs are current, and drive standardization aligned with governance standards.

You will collaborate with Risk & Compliance, Legal, Internal Audit, and Operations to monitor risks, implement controls, and support audit readiness as part of the first line of defense, with a focus