Healthcare Operations Enablement Lead

View Moreicons; Quezon City; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Sagility in Quezon City is seeking an Operations Enablement Senior Supervisor to lead onboarding, coaching, and quality oversight for a cross-functional team across calls, chats, and emails. You will guide training, implement process improvements, and drive customer experience excellence with a focus on data-driven decision making.

Join a structured program that emphasizes collaboration with US peers and Operations partners, ensuring compliance and continuous enhancement of service quality.

Qualifications

• Experience leading onboarding and training programs.
• Ability to conduct coaching and shadowing sessions.
• Strong data interpretation to drive performance insights.

Responsibilities

• Arrange and lead New Hire Onboarding activities, ensuring logistics, documentation, system access, and admin requirements are met.
• Facilitate calibration sessions with OE Team and partners to align quality standards.
• Conduct "Review the Reviewer" sessions, coaching and mentoring to upskill Quality Reviewers.
• Lead Quality Talks for new hires, delivering foundational guidelines and performance expectations.
• Facilitate data interpretation sessions for Operations to analyze performance insights.

Skills

Leadership

Coaching

Quality assurance

Training delivery

Process improvement

Job description

Sagility in Quezon City is seeking an Operations Enablement Senior Supervisor to lead onboarding, coaching, and quality oversight for a cross-functional team across calls, chats, and emails. You will guide training, implement process improvements, and drive customer experience excellence with a focus on data-driven decision making.

Join a structured program that emphasizes collaboration with US peers and Operations partners, ensuring compliance and continuous enhancement of service quality.