Operations Enablement Lead Trainer

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 600,000 - 850,000; Full time

Job summary

Sagility Philippines B.V Branch is seeking a dynamic Operations Enablement Lead Trainer to join the Client Enablement team in Quezon City. The role combines instructional design, facilitation, and coaching to enhance team performance and operational excellence across Client Service and Operations.

The candidate will design and deliver training programs for new hires and existing staff, create e-learning modules, coach frontline employees, analyze performance metrics, and partner with leadership

Qualifications

• Certification in training or coaching (CPTD, ATD, or similar).
• Experience with virtual training platforms and e-learning development tools.
• Knowledge of Lean or Six Sigma principles for process improvement.
• Experience as SME/Mentor.

Responsibilities

• Design, develop, and deliver training programs for new hires and existing staff in Client Service & Operations and compliance.
• Create and maintain training materials, job aids, and e-learning modules aligned with standards and regulatory requirements.
• Facilitate classroom, virtual, and on-the-job training sessions using adult-learning methodologies.
• Provide coaching to front-line employees to improve accuracy, efficiency, and quality of work.
• Analyze performance metrics and identify skill gaps; develop targeted improvement plans.
• Collaborate with supervisors and managers to support performance management and development.
• Partner with process improvement teams to ensure training reflects current workflows and compliance.
• Monitor industry trends and regulatory changes to update training programs proactively.
• Serve as SME for operational processes and systems within Client Service and Operations.

Skills

Adaptability

Collaboration

Problem-solving

Empathy

Education

Certification in training/coaching (CPTD/ATD)

Tools

Virtual training platforms

E-learning development tools

Lean Six Sigma

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. We are seeking a dynamic and experienced Client Performance Enablement Trainer & Performance Coach to join our Client Enablement team. This mid-level role combines instructional design, facilitation, and coaching to enhance team performance and operational excellence. The ideal candidate will deliver engaging training programs, provide individualized coaching, and partner with leadership to drive continuous improvement in processes, compliance, and customer experience.

Job title: Operations Enablement Lead Trainer

Responsibilities

• Training & Development Design, develop, and deliver training programs for new hires and existing staff, focusing on Client Service & Operations and compliance.
• Create and maintain training materials, job aids, and e-learning modules aligned with organizational standards and regulatory requirements based on Skills First focus.
• Facilitate classroom, virtual, and on-the-job training sessions using interactive and adult-learning methodologies.

Coaching & Performance Support

• Provide accurate technical guidance within the Question intake application to coach front-line employees through various processes.
• Provide proactive coaching to team members to improve accuracy, efficiency, and quality of work.
• Analyze performance metrics and identify skill gaps; develop targeted plans to address areas of improvement.
• Collaborate with supervisors and managers to support performance management initiatives and employee development plans.

Operational Excellence

• Partner with process improvement teams to ensure training content reflects current workflows and compliance standards.
• Monitor industry trends and regulatory changes to update training programs proactively.
• Act as a subject matter expert (SME) for operational processes and systems within Client Service and Operations.

General Safety and Security

• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.

Competency Requirements

• Adaptability: Ability to adjust training and coaching approaches based on audience needs.
• Collaboration: Works effectively with cross-functional teams and leadership.
• Problem-Solving: Identifies root causes and implements practical solutions.
• Empathy: Builds trust and rapport with employees to foster growth and engagement.

Other Requirements

• Key Qualifications Certification in training or coaching (e.g., CPTD, ATD, or similar).
• Experience with virtual training platforms and e-learning development tools.
• Knowledge of Lean or Six Sigma principles for process improvement.
• Experience as a SME/Mentor.

Location

Quezon City, Bridgetowne GBF TowerPhilippines