Operational Excellence & Systems Improvement Analyst

SM Retail, Inc. - Corporate; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

SM Retail, Inc. - Corporate in the Philippines is seeking a Process Improvement Analyst to identify opportunities for process improvement, enhance operational efficiency, and support system development and implementation.

You will analyze processes, gather data, perform root cause analysis, document requirements, and collaborate with IT on system enhancements, including creating test scenarios.

Qualifications

• Bachelor's degree in Industrial Engineering preferred.
• Fresh graduates and candidates with 1-2 years of relevant experience are welcome to apply.
• Strong analytical and problem-solving skills.
• Good communication and documentation skills.
• Detail-oriented and willing to learn.
• Knowledge of process improvement, data analysis, or SDLC is an advantage.

Responsibilities

• Analyze processes and identify improvement opportunities.
• Conduct data gathering and root cause analysis.
• Recommend and implement process improvements.
• Gather and document business and system requirements.
• Work with users and IT on system enhancements.
• Prepare test scenarios and conduct system testing.
• Create and maintain process and system documentation.
• Serve as a liaison between business users and IT.

Skills

Analytical skills

Problem-solving

Communication skills

Documentation

Education

Bachelor's degree in Industrial Engineering

Job description

SM Retail, Inc. - Corporate in the Philippines is seeking a Process Improvement Analyst to identify opportunities for process improvement, enhance operational efficiency, and support system development and implementation.

You will analyze processes, gather data, perform root cause analysis, document requirements, and collaborate with IT on system enhancements, including creating test scenarios.