Senior Manager - Innovations, Systems Improvement

MR DIY Philippines; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A retail company in Metro Manila seeks a Specialist for Innovations & Systems Improvement to enhance retail efficiency through process improvements and system support. This position involves assisting in data gathering, system testing, training coordination, and monitoring adoption at store levels. The ideal candidate holds a bachelor's degree and has 1-3 years of relevant experience, with strong analytical and communication skills. Proficiency in MS Office is required. Travel to stores may be necessary.

Qualifications

• 1-3 years of experience in process improvement, business analysis, or retail operations.
• Strong analytical and documentation skills are necessary.
• Basic knowledge of process mapping and familiarity with retail systems is an advantage.

Responsibilities

• Assist in reviewing current store processes to identify inefficiencies.
• Support UAT activities for new tools or system enhancements.
• Prepare training materials for system and process rollouts.
• Track adoption rates and monitor KPIs at the store level.
• Maintain accurate and updated SOPs and workflow documents.

Skills

Analytical skills

Documentation skills

Communication skills

Coordination skills

Education

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Information Systems

Bachelor’s degree in Business Management

Tools

MS Office

Testing tools

Workflow software

Job description

Job Summary

The Specialist for Innovations & Systems Improvement supports the execution of process improvement initiatives, system rollouts, and operational enhancements that elevate retail efficiency. This role assists in data gathering, testing, documentation, training coordination, and post-implementation monitoring to ensure successful adoption of new tools and processes across stores.

The Specialist serves as an on-ground and office-based support resource for transformation activities, ensuring that RCOE teams and store operations receive the system and process improvements needed to run efficiently.

Key Responsibilities

Process Improvement Support

• Assist in reviewing current store processes to identify inefficiencies, pain points, and improvement opportunities.
• Support in developing process maps, improvement proposals, and workflow documentation.
• Gather feedback from store visits, operations teams, and stakeholders to support solution design.

System Testing & Rollout Assistance

• Support UAT (User Acceptance Testing) activities for new tools or system enhancements.
• Coordinate with IT, store teams, and RCOE units for pilot implementations and system rollout requirements.
• Assist in implementing system and tool enhancements in assigned stores.

Training & Change Enablement

• Prepare training materials, guides, and communication content for system and process rollouts.
• Support training sessions, webinars, and coaching activities for store teams and Area Managers.
• Gather user feedback during rollout to refine materials or processes.

Post-Implementation Monitoring

• Track adoption rates, system usage, and process compliance at the store level.
• Consolidate issues, risks, and user concerns and elevate them to the Senior Manager.
• Monitor KPIs and create regular performance and progress reports.

Documentation & SOP Support

• Maintain accurate and updated SOPs, workflow diagrams, and process documents.
• Ensure all improvements are properly documented for reference and audit use.
• Support the development of governance tools and checklists for continuous improvement.

Coordination & Administrative Support

• Coordinate schedules, meetings, and project activities among stakeholders.
• Provide administrative support for project tracking, status reports, and communication materials.
• Assist in retrieving and organizing data needed for analysis and decision-making.

Qualifications

• Bachelor’s degree in Industrial Engineering, Information Systems, Business Management, or related field.
• 1–3 years of experience in process improvement, business analysis, retail operations, or systems support.
• Strong analytical and documentation skills.
• Basic knowledge of process mapping and familiarity with retail systems is an advantage.
• Good communication and coordination skills; comfortable working with cross-functional teams and stores.
• Proficient with MS Office; exposure to testing tools or workflow software is a plus.
• May be required to travel to stores and business locations nationwide to support project implementation, on-ground assessments, and strategic initiatives.
• Amenable to work in Eastwood, Libis.