Business Systems Analyst

JoyRide Superapp; Rizal; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Direct impact on operations and tech

Collaborative, fast-paced environment

Professional growth opportunities

Job summary

JoyRide Superapp is seeking a Business Systems Analyst to assess and design processes across internal operations and customer-facing applications. The role bridges business, operations, and technology to ensure efficiency, scalability, and seamless app experiences for customers.

Responsibilities include gathering requirements, evaluating performance through data-driven analysis, and supporting change management while collaborating with Product and Technology teams.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or related field.
• Experience as a Business Analyst, Business Systems Analyst, or in a process improvement role.
• Strong understanding of business operations and technology-driven products.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication and stakeholder management skills.

Responsibilities

• Immerse in operations to gain a deep understanding of workflows, pain points, and opportunities for improvement.
• Assess and optimize internal business operations, identifying inefficiencies and recommending enhancements.
• Review and analyze customer-facing app processes to support a better user experience.
• Gather, document, and translate business requirements from multiple teams into clear functional specifications.
• Create solutions when needed to address operational or process challenges.
• Collaborate with Product and Technology teams to design tools, features, and process improvements.
• Conduct data-driven analysis to evaluate performance and measure the impact of changes.
• Prepare documentation, business cases, and reports to support alignment and decision-making.
• Support change management efforts, including implementation, training, and feedback collection.
• Continuously identify opportunities to improve processes, systems, and business outcomes.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Data analysis

SQL basics

Education

Bachelor’s degree in Business Administration / Information Systems / Industrial Engineering

Tools

Google Sheets

Excel

BI tools

SQL

Job description

We are seeking a Business Systems Analyst to help assess, design, and improve processes across our internal operations and customer-facing applications. This role will bridge business, operations, and technology teams to ensure efficiency, scalability, and seamless app experiences for customers.

Key Responsibilities

• Immerse in operations to gain a deep understanding of workflows, pain points, and opportunities for improvement.
• Assess and optimize internal business operations, identifying inefficiencies and recommending enhancements.
• Review and analyze customer-facing app processes to support a better user experience.
• Gather, document, and translate business requirements from multiple teams into clear functional specifications.
• Create solutions when needed to address operational or process challenges.
• Collaborate with Product and Technology teams to design tools, features, and process improvements.
• Conduct data-driven analysis to evaluate performance and measure the impact of changes.
• Prepare documentation, business cases, and reports to support alignment and decision-making.
• Support change management efforts, including implementation, training, and feedback collection.
• Continuously identify opportunities to improve processes, systems, and business outcomes.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or a related field.
• Proven experience as a Business Analyst, Business Systems Analyst, or in a process improvement role.
• Strong understanding of both business operations and technology-driven products.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong communication and stakeholder management skills.
• Advanced proficiency in Google Sheets and Excel for process tracking, reporting, and analysis.
• Experience with data analysis and visualization tools (SQL, BI tools a plus).
• Background in tech-enabled industries is an advantage.
• Must be willing to work onsite in Antipolo, Rizal.

What We Offer

• The opportunity to make a direct impact on both operations and customer-facing technology.
• A collaborative and fast-paced environment where your work drives real change.
• Professional growth and learning opportunities in a dynamic industry.