CS - Operational Excellence Assistant Manager (BGC) | Onsite

TASQ Staffing Solutions; Philippines; Sur place; PHP 900 000 - 1 300 000; Plein temps

Avantages offerts par ce poste

HMO for Employee and 2 Dependents

Quarterly performance bonus

Career development opportunities

Résumé du poste

TASQ Staffing Solutions in the Philippines seeks an experienced CS - Operational Excellence Assistant Manager for onsite work in BGC Taguig. You will lead process optimization, drive service quality, and coordinate with cross-functional teams to deliver improved customer experiences.

The role requires 5+ years BPO customer service, 4+ years leadership, a college degree, and readiness to start ASAP. Onsite setup, HMO for you and dependents, and quarterly performance bonus are offered.

Qualifications

• 5+ years BPO experience in customer service
• 4+ years leadership managing a team for customer service accounts
• College graduate (any course)
• Able to work onsite at BGC Taguig
• Ready to start ASAP

Responsabilités

• Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization.
• Evaluates and integrates new tools like AI, automation, and analytics to improve customer interactions.
• Provides coaching and skill-building programs for agents and team leads.
• Monitors performance metrics, ensures policy adherence, and maintains service excellence.
• Analyzes feedback and fosters a customer-centric culture.

Connaissances

Process optimization

Data analytics

Leadership

Customer service

Coaching

Formation

Bachelor's degree

Outils

AI tools

Analytics tools

Description du poste

CS - Operational Excellence Assistant Manager (BGC) | Onsite

Job Openings CS - Operational Excellence Assistant Manager (BGC) | Onsite

About the job CS - Operational Excellence Assistant Manager (BGC) | Onsite

Work Setup:Onsite (BGC Taguig)

Schedule:Shifting Schedules

Responsibilities:

• ProcessOptimization: Identifies inefficiencies, streamlines workflows, andenhances service delivery through standardization
• Technology& Innovation: background in evaluating and integrating new toolslike AI, automation, and analytics to improve customer interactions
• Training& Development: Provides coaching, skill-building programs, andknowledge-sharing initiatives for agents / Team leads
• Dataanalytics and metric improvement: Monitors performance metrics,ensures adherence to policies, and maintains service excellence
• CustomerExperience Enhancement: Analyzes feedback, implements improvements,and fosters a customer‑centric culture

Requirements:

• Relevantyears of experience: 5 years minimum BPO experience in customerservice
• Leadershipexperience: 4 years minimum handling a team for customer serviceaccounts
• Educationalattainment: College graduate any course
• Amenable towork ONSITE BGC Taguig
• Able tostart ASAP.
• HMOfor Employee and 2 Dependents (On Day 1)
• Quarterlyperformance bonus
Outstandingcareer development opportunities and exposure to multiple accounts