Operational Excellence & Compliance Lead

MicroSourcing; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage starting day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Manila–Eastwood onsite is seeking an Operational Excellence & Compliance Lead to drive HSSE audits, optimize cross‑department operations, and deliver data‑driven insights for executives.

You will lead a multi‑faceted team across operations, analytics, and master data, partnering with IT and leadership to meet strategic goals and regulatory requirements.

Qualifications

• 5+ years leading large offshore teams in fast-paced retail or fuel contexts.
• Deep knowledge of HSSE standards, audits, and regulatory requirements.
• Ability to build dashboards and interpret metrics to drive ROI and store improvements.
• Proven skill in resolving complex operational queries and managing high-pressure escalations.
• Strong ability to influence senior stakeholders across IT, ops and compliance.

Responsibilities

• Lead HSSE and Operational Excellence audits and manage safety culture initiatives.
• Direct daily operations across POS, analytics, customer service, and master data to improve cross‑department efficiency.
• Generate integrated dashboards and reports to track KPIs, ROI, and trends for senior management.
• Coach and develop a high‑performing multi‑skilled team with clear priorities and timelines.
• Collaborate with GM-level leadership and IT, Property, Maintenance to align support with corporate goals.

Skills

Offshore leadership

HSSE compliance

Dashboard analytics

Escalation management

Stakeholder influence

Tools

Analytics tools

Job description

Position

Operational Excellence & Compliance Lead

Location

Eastwood, Libis, Quezon City

Work setup & shift

Onsite | Shifting Schedule

Responsibilities

• Lead HSSE and Operational Excellence audits, manage the safety culture platform, and conduct follow-up reviews including CCTV analysis.
• Direct daily operations across POS, analytics, customer service, and master data management to ensure cross‑departmental efficiency.
• Generate integrated dashboards and reports to track operational KPIs, ROI, and performance trends for senior management.
• Coach and develop a high‑performing, multi‑skilled team, setting clear operational priorities and delivery timelines.
• Collaborate with GM‑level leadership and internal departments (IT, Property, Maintenance) to align support functions with corporate goals.

Qualifications

Non‑negotiables

• Minimum of 5 years of professional experience leading large, diverse offshore teams in a high‑velocity retail or fuel environment.
• Deep understanding of HSSE standards, audit processes, and regulatory requirements in a safety‑critical industry.
• Proficiency in building dashboards and interpreting complex metrics to drive ROI and store‑level improvements.
• Ability to resolve complex operational queries and manage high‑pressure escalations effectively.
• Skill in influencing senior stakeholders and integrating workflows across IT, operations, and compliance departments.

Preferred Skills/Expertise

• Prior experience in the oil, gas, or convenience retail sector, particularly with franchise operations.
• Demonstrated ability to implement disciplined measurement practices and standardized operating procedures.
• Strong presentation skills with the ability to translate operational data into actionable insights for the executive team.
• Experience managing complex master data sets and point‑of‑sale support systems.
• A track record of fostering a high‑engagement, customer‑focused team culture in an offshore/remote setup.

Benefits

• Above‑market compensation.
• Healthcare coverage starting on day one, including dependents.
• Paid time‑off with cash conversion.
• Group life insurance.
• Performance bonuses.

EEO Statement

MicroSourcing is an equal opportunity employer and embraces diversity in all aspects of its workforce. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.