Retail Operations QA Monitoring Analyst

MicroSourcing; Manila; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Healthcare on day one

Bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking a Retail Operations QA Monitoring Analyst to oversee the proactive monitoring and review of live and recorded CCTV footage across the retail network.

Based onsite at Global One Eastwood, Libis, Quezon City with shifting schedules, you will verify staff presence, forecourt coverage, and compliance with standards while producing objective reports and supporting continuous improvement initiatives.

Qualifications

• Experience in retail operations, CCTV monitoring, security, compliance, or loss prevention.
• Strong attention to detail and ability to assess operational compliance.
• Experience in fast-paced, multi-site retail environments.
• Excellent written communication in English and reporting skills.
• High level of integrity and confidentiality.

Responsibilities

• Review live and recorded CCTV footage across forecourts, stores, and back-of-house areas per monitoring protocols.
• Confirm staff presence, resources, and forecourt coverage per trading requirements.
• Validate store opening readiness, presentation standards, housekeeping, and customer service behaviours.
• Cross-check observations with past compliance results to identify improvements.
• Monitor high-risk trading periods including peak and night trade.
• Identify, document, and escalate non-compliance with standards.
• Prepare clear CCTV review summaries and incident reports.
• Maintain CCTV logs and evidence registers.
• Support audits and investigations with time-stamped observations.
• Identify recurring trends to support continuous improvement.

Skills

Retail operations

CCTV monitoring

Security/compliance

Attention to detail

English reporting

Tools

CCTV monitoring systems

Job description

Discover your 100% YOU with MicroSourcing!

Position: Retail Operations QA Monitoring Analyst

Location: Global One Eastwood, Libis, Quezon City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

The Retail Operations QA Monitoring analyst role is responsible for the proactive monitoring and review of live and recorded CCTV footage across United Petroleums Australian retail fuel and convenience network.

Key Accountabilities

(Key activities, deliverables and metrics)

• Review live and recorded CCTV footage across fuel forecourts, convenience stores, and back-of-house areas in line with approved monitoring protocols.
• Confirm staff presence, resourcing levels, and forecourt coverage in accordance with trading requirements.
• Validate store opening readiness, presentation standards, housekeeping, and customer service behaviours.
• Cross check observations with past compliance results to identify improvements
• Monitor high-risk trading periods including peak trade, night trade, and lone-worker scenarios.
• Identify, document, and escalation non-compliance with operational, safety, and brand standards.
• Prepare clear, factual, and objective CCTV review summaries and incident reports.
• Maintain accurate CCTV review logs, evidence registers, and supporting documentation.
• Support audits, investigations, and operational follow-ups by providing time-stamped CCTV observations.
• Identify recurring trends or systemic issues and escalation insights to support continuous improvement.

What You Need

• Experience in retail operations, CCTV monitoring, security, compliance, or loss prevention.
• Strong attention to detail and ability to objectively assess operational compliance.
• Experience working in a fast-paced, multi-site retail environment.
• Strong written communication and reporting capability in English.
• High level of integrity, discretion, and confidentiality.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply