Retail Operations QA Monitoring Analyst

MicroSourcing; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Quezon City is seeking a Retail Operations QA Monitoring Analyst to proactively monitor live and recorded CCTV footage across our retail network. The role ensures staff presence, forecourt coverage, opening readiness, and adherence to brand standards.

You will work onsite at Global One Eastwood, Libis, and join a team focused on continuous improvement, incident reporting, and supporting audits with time-stamped CCTV observations.

Qualifications

• Experience in retail operations, CCTV monitoring, security, compliance, or loss prevention.
• Strong attention to detail and ability to objectively assess operational compliance.
• Experience working in a fast-paced, multi-site retail environment.
• Strong written communication and reporting capability in English.
• High level of integrity, discretion, and confidentiality.

Responsibilities

• Review live and recorded CCTV footage across fuel forecourts, convenience stores, and back-of-house areas in line with approved monitoring protocols.
• Confirm staff presence, resourcing levels, and forecourt coverage in accordance with trading requirements.
• Validate store opening readiness, presentation standards, housekeeping, and customer service behaviours.
• Cross check observations with past compliance results to identify improvements.
• Monitor high-risk trading periods including peak trade, night trade, and lone-worker scenarios.
• Identify, document, and elevate non-compliance with operational, safety, and brand standards.
• Prepare clear, factual, and objective CCTV review summaries and incident reports.
• Maintain accurate CCTV review logs, evidence registers, and supporting documentation.
• Support audits, investigations, and operational follow-ups by providing time-stamped CCTV observations.
• Identify recurring trends or systemic issues and escalation insights to support continuous improvement.

Skills

Retail operations

CCTV monitoring

Security

Compliance

Loss prevention

Job description

Job Description

Position: Retail Operations QA Monitoring Analyst

Work setup & shift: Onsite | Shifting Schedule (including weekend/holidays)

Location: Global One Eastwood, Libis, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

The Retail Operations QA Monitoring analyst role is responsible for the proactive monitoring and review of live and recorded CCTV footage across United Petroleums Australian retail fuel and convenience network.

Key Accountabilities

• Review live and recorded CCTV footage across fuel forecourts, convenience stores, and back-of-house areas in line with approved monitoring protocols.
• Confirm staff presence, resourcing levels, and forecourt coverage in accordance with trading requirements.
• Validate store opening readiness, presentation standards, housekeeping, and customer service behaviours.
• Cross check observations with past compliance results to identify improvements
• Monitor high-risk trading periods including peak trade, night trade, and lone-worker scenarios.
• Identify, document, and elevate non-compliance with operational, safety, and brand standards.
• Prepare clear, factual, and objective CCTV review summaries and incident reports.
• Maintain accurate CCTV review logs, evidence registers, and supporting documentation.
• Support audits, investigations, and operational follow-ups by providing time-stamped CCTV observations.
• Identify recurring trends or systemic issues and escalation insights to support continuous improvement.

What You Need

• Experience in retail operations, CCTV monitoring, security, compliance, or loss prevention.
• Strong attention to detail and ability to objectively assess operational compliance.
• Experience working in a fast-paced, multi-site retail environment.
• Strong written communication and reporting capability in English.
• High level of integrity, discretion, and confidentiality.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply