Operation Support Specialist

MicroSourcing; Quezon City; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Healthcare coverage from day one for员工

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Above-market compensation

Job summary

MicroSourcing is seeking a Support Specialist for an onsite night-shift role in Quezon City, Metro Manila. The position focuses on leasing support, deposit handling, and data accuracy using CRM and ERP tools.

You will guide residency applicants through leasing, maintain lease and transaction records, and collaborate with onsite teams to ensure policy and regulatory compliance. The role requires a detail-oriented approach and strong CRM/Excel skills.

Qualifications

• Experience with leases, residency, and deposits is a plus.
• Familiarity with CRM and ERP systems.
• Strong data accuracy and record-keeping skills.

Responsibilities

• Guide applicants for residency and renewals through leasing process using company CRM.
• Create and maintain accurate lease records for residents using the electronic lease platform.
• Collaborate with onsite teams to ensure leases comply with policies, standards, and regulatory requirements.
• Transmit lease documents for electronic signature and follow up through CRM.
• Maintain accurate resident transaction records in company database and document management systems.
• Manage move-out deposit accounting: collect and evaluate documentation, calculate charges and credits, record entries in ERP (Yardi Elevate).
• Communicate with former residents and onsite teams about deposit returns using templated communications.
• Support third-party collection agencies with documentation as requested.
• Assist in administration of lease deposit insurance programs.
• Maintain organized records in Excel, CRM, and document management systems for audit purposes.
• Prepare reports related to lease activity and deposit accounting.
• Collaborate with onsite teams, Operations, Accounting, and other departments to ensure seamless onboarding, renewals, and bookkeeping.
• Communicate requirements to Operations Support Manager and teammates.
• Prioritize tasks, meet recurring schedules and project deadlines.
• Assist in other administrative tasks as assigned.
• Adhere to privacy and security regulations and maintain confidentiality of sensitive information.
• Perform data verification, validation, cleansing and quality improvement processes to ensure accuracy and completeness.

Skills

CRM software

Excel

Data entry

Attention to detail

Tools

CRM

Excel

Yardi Elevate ERP

Job description

Job Description

• Quezon City, Metro Manila, Philippines
• Full-Time
• On-Site
• 30,000 PHP / Month

Position

Support Specialist – Onsite Night shift

Benefits

• Competitive rewards: above-market compensation, healthcare coverage from day one for employee and dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• Collaborative spirit: opportunities to participate in company-sponsored events and activities.
• Work‑life harmony – flexible arrangements to suit your schedule.
• Career growth – continuous learning and advancement opportunities.
• Inclusive teamwork – diverse and inclusive culture.

Responsibilities

• Guide applicants for residency and renewals through leasing process using company CRM.
• Create and maintain accurate lease records for current and renewing residents using the electronic lease platform.
• Collaborate with onsite teams to ensure leases comply with company policies, industry standards, and regulatory requirements.
• Transmit lease documents for electronic signature and follow up through CRM.
• Maintain accurate resident transaction records in company database and document management systems.
• Manage move‑out deposit accounting: collect and evaluate documentation, calculate charges and credits, record entries in ERP (Yardi Elevate), and produce final resident account statements.
• Communicate with former residents and onsite teams about deposit returns using templated communications.
• Support third‑party collection agencies with documentation as requested.
• Assist in administration of lease deposit insurance programs.
• Maintain organized records in Microsoft Excel, CRM, and document management systems for audit purposes.
• Prepare reports related to lease activity and deposit accounting.
• Collaborate with onsite teams, Operations, Accounting, and other departments to ensure seamless onboarding, renewals, and bookkeeping.
• Communicate requirements to Operations Support Manager and teammates.
• Prioritize tasks, meet recurring schedules and project deadlines.
• Assist in other administrative tasks as assigned.
• Adhere to privacy and security regulations and maintain confidentiality of sensitive information.
• Perform data verification, validation, cleansing and quality improvement processes to ensure accuracy and completeness.