Operation Supervisor (Batangas)

Green and Smart Mobility Philippines Inc; Batangas City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Green and Smart Mobility Philippines Inc is seeking an Operations Supervisor to oversee the taxi service's daily operations, ensuring efficient dispatch, fleet utilization, and adherence to safety and company policies. You will lead a team of drivers and administrative staff to deliver reliable, high-quality transportation services across our network.

The role requires strong leadership, clear communication, and hands-on problem solving, with a focus on improving service levels, optimizing

Qualifications

• Bachelor’s degree in Business Administration, Transportation Management or related field.
• 3+ years in operations, transportation or fleet management; ride-hailing experience is a plus.
• Strong leadership, team management and problem-solving.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office; experience with dispatch or fleet management software is a plus.
• Knowledge of local traffic laws and transport compliance.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Supervise dispatching of taxis to ensure timely and efficient service.
• Monitor vehicle schedules, routes, and driver assignments to maximize fleet utilization.
• Ensure compliance with traffic, safety, and company regulations.
• Manage, coach, and evaluate drivers and operations staff performance.
• Conduct regular driver meetings and training sessions.
• Address disciplinary issues and maintain team morale.
• Coordinate vehicle maintenance schedules and roadworthiness.
• Report breakdowns, incidents, and accidents promptly and recommend preventive measures.
• Respond to customer complaints and improve service quality.
• Prepare daily, weekly, and monthly operational reports for management review.
• Analyze operational data and suggest improvements to increase efficiency and reduce costs.
• Support management in implementing new systems, policies, or technology solutions.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Decision making

Education

Bachelor’s degree in Business Administration/Transportation Management

Tools

MS Office

Fleet management software

Job description

Green and Smart Mobility Philippines Inc

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job Responsible:

The Operations Supervisor is responsible for overseeing the daily operations of the taxi service, ensuring efficient dispatch, driver performance, vehicle availability, and adherence to company policies and safety regulations. This role focuses on optimizing operational workflows, improving service quality, and supporting business objectives by leading a team of drivers and administrative staff.

Key Responsibilities:

Daily Operations Management

• Supervise dispatching of taxis to ensure timely and efficient customer service.
• Monitor vehicle schedules, routes, and driver assignments to maximize fleet utilization.
• Ensure compliance with traffic, safety, and company regulations.

Driver & Staff Supervision

• Manage, coach, and evaluate drivers and operations staff performance.
• Conduct regular driver meetings and training sessions to reinforce policies and improve service quality.
• Address disciplinary issues, resolve conflicts, and maintain high morale among team members.

Fleet & Resource Coordination

• Coordinate vehicle maintenance schedules and ensure all units are roadworthy.
• Report breakdowns, incidents, and accidents promptly and recommend preventive measures.

Customer Service & Issue Resolution

• Respond to customer complaints and resolve issues in a professional and timely manner.
• Work with customer service team to improve rider satisfaction and service ratings.

Reporting & Process Improvement

• Prepare daily, weekly, and monthly operational reports for management review.
• Analyze operational data and suggest improvements to increase efficiency and reduce costs.
• Support management in implementing new systems, policies, or technology solutions.

Qualifications:

• Bachelor’s degree in Business Administration, Transportation Management, or related field (preferred).
• 3+ years of experience in operations, transportation, or fleet management (taxi or ride-hailing industry experience is an advantage).
• Strong leadership, team management, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office (Excel, Word, PowerPoint); experience with dispatch or fleet management software is a plus.
• Knowledge of local traffic laws, safety standards, and transport compliance requirements.
• Ability to work under pressure, handle multiple priorities, and make quick operational decisions.
• Problem-Solving and Analytical Skills
• Technical Skills
• Leadership and Management Skills
• Project Management Tools