Operation Executive, Philippines(MJ003810)

Trip.com; Manila; On-site; PHP 350,000 - 650,000; Full time

Job summary

Trip.com Group is seeking an Operations Executive in the Philippines to support production evaluation, reporting, and project planning. You will collaborate with teams to standardize workflows, develop both manual and automated processes, and create training materials as needed.

The role emphasizes data-driven insights, analytical thinking, and strong English communication, with Mandarin as a helpful skill for cross-regional collaboration.

Qualifications

• Excellent written and spoken English is required.
• Analytical, troubleshooting and problem-solving abilities.
• Ability to derive insights with data statistics support.
• Business Mandarin skills are a plus.

Responsibilities

• Evaluate production and determine follow up action.
• Prepare reports as necessary.
• Initiate, execute, assist in the planning and support of projects and processes.
• Collaborate with team to standardize, operationalize, and develop both manual and automated workflows.
• Assist the team to analyse and create report to track performance and productivity against overall team’s KPIs.
• Create documents and trainings with team or stakeholders (if necessary).

Skills

English fluency

Analytical thinking

Problem-solving

Data-driven insights

Mandarin (nice-to-have)

Job description

Operation Executive, Philippines(MJ003810)

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

• Evaluate production and determine follow up action.
• Prepare reports as necessary.
• Initiate, execute, assist in the planning and support of projects and processes.
• Collaborate with team to standardize, operationalize, and develop both manual and automated workflows.
• Assist the team to analyse and create report to track performance and productivity against overall team’s KPIs.
• Create documents and trainings with team or stakeholders (if necessary).

What you'll Need to Succeed

• Very good command in both written and spoken English. Business fluency in Mandarin is good-to-have.
• Critical thinking, with analytical, troubleshooting, and problem-solving expertise
• Ability to give insights and suggestions with data statistics support.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.