Senior User Experience Research Specialist, PH(MJ001046)

Trip.com; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Flexible work arrangement

Career development opportunities

Company-sponsored events

Job summary

Trip.com is seeking a Senior User Experience Research Specialist in Manila to enhance its product quality by analyzing user experiences specific to the Philippines market.

The ideal candidate will have over 3 years of research experience and will be instrumental in conducting user research, monitoring quality metrics, and collaborating with teams to address user pain points. The role offers opportunities for career growth and flexible working arrangements.

Qualifications

• 3+ years of user research experience.
• Experience in qualitative and quantitative research methodologies.
• Proven ability to run full user research processes.

Responsibilities

• Conduct user research for insights into user behavior in the PH market.
• Monitor product user experience quality metrics.
• Conduct product user experience testing and competitor analysis.

Skills

User research experience

Analytical skills

SQL knowledge

Understanding of data

Familiarity with qualitative and quantitative methodologies

Education

Bachelor's degree in Psychology, Data Analysis, UX Research, or related field

Job description

Senior User Experience Research Specialist, PH(MJ001046)

Job Description

We are looking for an experienced Senior User Experience Research Specialist, PH to join our global quality assurance team. You will be responsible for evaluating the product user experience of Trip in the PH market, identifying gaps between Trip and its competitors, and collaborating cross‑functionally to address user pain points in the PH market.

In this Role, you’ll get to

• Conduct user research to gain insights into user behavior and pain points specific to the PH market with the goal of providing actionable recommendations for product refinement and market growth.
• Monitor product user experience (quality) metrics and provide valuable local insights to HQ teams.
• Regularly conduct product user experience testing, in‑depth competitor analysis, and local user research to identify any product quality defects and gaps compared to competitors.
• Collaborate with other teams to address user pain points and improve overall product quality.
• Support building data dashboards and establish data systems for comprehensive product user experience quality analysis.

What you'll Need to Succeed

• Bachelor's degree. Major in Psychology, Data Analysis, UX Research, or any related field is a plus.
• At least 3 years of user research experience, with familiarity in both qualitative and quantitative methodologies.
• Experience of running full user research in the past: from planning, defining the research problem, design, data collection and analysis, final report and communications.
• Excellent analytical skills with a strong understanding of data, preferably with knowledge of SQL and BigQuery.
• Knowledge of design thinking and user experience is highly preferred.
• Experience in the travel and e-commerce industry is a plus.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.