Open for all - CSR POSITION (Virtual Processing)

STACKph; Pasay; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Free Meals

Gym Membership

Job Training

Job summary

STACKph is hiring a Customer Service Representative for a virtual processing role. The position emphasizes excellent customer service, effective communication, and accurate handling of customer accounts and transactions.

You will interact with customers through virtual tools, document interactions, and collaborate with the team to identify trends and improve service quality. Flexibility to work remotely with a reliable home setup is required.

Qualifications

• Strong ability to provide excellent customer service and resolve inquiries.
• Experience with call center workflows and sales-oriented interactions.
• Ability to manage multiple tasks while maintaining accuracy and quality.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring satisfaction.
• Utilize virtual tools to interact effectively with customers and team members.
• Manage customer accounts, processes, and transactions accurately.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team to identify trends and suggest process improvements.

Skills

Customer service

Call center

Sales pipeline

Organizational skills

Sales pitching

Closure

Problem solving

Empathy

Multitasking

Job description

Open for all - CSR POSITION (Virtual Processing)

STACKph

Job Description

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Free Meals, Gym Membership

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Utilize virtual communication tools to interact effectively with customers and team members.
• Manage customer accounts, processes, and transactions accurately and efficiently.
• Document customer interactions and feedback to improve service quality and address recurring issues.
• Collaborate with team members to identify trends and suggest improvements in processes and customer service experiences.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Strong ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Working Conditions: Flexibility to work remotely with a reliable internet connection and appropriate home office setup.
• Qualities and Traits: Excellent verbal and written communication skills, with a keen orientation towards empathy and customer needs.
• Qualities and Traits: Strong problem-solving skills and a proactive attitude towards handling customer issues and feedback.
• Qualities and Traits: Ability to work independently and as part of a team, exhibiting professionalism and a positive attitude.

English Language Customer Service Call Centre Sales Pipeline Organizational Skills Sales Pitching and Closure Problem Solving

Preview

HR Manager STACKph

Working Location

SM Mall of Asia, Pacific Dr, Pasay City, Metro Manila, Philippines

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