Open for all - CSR POSITION (Virtual Processing)

STACKph; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-IBIG Fund

Free Meals

Gym Membership

Job summary

STACKph in the Philippines is recruiting a Customer Service Representative for a virtual processing role. You will address inquiries, resolve issues, and ensure customer satisfaction using online tools.

Strong verbal and written communication, empathy, and the ability to multitask in a fast-paced environment are essential. Remote work with a reliable home setup is required to succeed in this role.

Qualifications

• Excellent verbal and written communication with a customer-first approach.
• Ability to manage multiple tasks and priorities in a fast-paced setting.
• Strong problem-solving and proactive attitude toward issues and feedback.
• Able to work independently and as part of a team with professionalism.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Utilize virtual communication tools to interact effectively with customers and team members.
• Manage customer accounts, processes, and transactions accurately and efficiently.
• Document customer interactions and feedback to improve service quality and address recurring issues.
• Collaborate with team members to identify trends and suggest improvements in processes and customer service experiences.

Skills

Customer service

Call center

Communication

Problem solving

Empathy

Multitasking

Teamwork

English language

Job description

Open for all - CSR POSITION (Virtual Processing)

STACKph

Job Description

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund
• Free Meals, Gym Membership

Professional Development

• Job Training
• Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Utilize virtual communication tools to interact effectively with customers and team members.
• Manage customer accounts, processes, and transactions accurately and efficiently.
• Document customer interactions and feedback to improve service quality and address recurring issues.
• Collaborate with team members to identify trends and suggest improvements in processes and customer service experiences.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Strong ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Working Conditions: Flexibility to work remotely with a reliable internet connection and appropriate home office setup.
• Qualities and Traits: Excellent verbal and written communication skills, with a keen orientation towards empathy and customer needs.
• Qualities and Traits: Strong problem-solving skills and a proactive attitude towards handling customer issues and feedback.
• Qualities and Traits: Ability to work independently and as part of a team, exhibiting professionalism and a positive attitude.

English Language Customer Service Call Centre Sales Pipeline Organizational Skills Sales Pitching and Closure Problem Solving

Preview

HR Manager STACKph

Active within three days

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