Retail Account | CSR | Virtual Process | Onsite Set-up

StackPH; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career growth opportunities

Supportive work environment

Job training

Job summary

A customer service company is looking for a Retail Account CSR to provide professional support to retail customers through various channels including phone, email, and chat. Candidates should have at least 6 months of call center experience, preferably with a retail or e-commerce background. The role requires working 100% onsite at Silver City (Tiendesitas) and offers competitive salary, career advancement opportunities, and a supportive work environment.

Qualifications

• At least 6 months of experience in a call center (International Voice Account).
• Retail or e-commerce account experience is a plus.
• Willing to complete a virtual hiring process after phone screening.
• Must be willing to work 100% onsite in Silver City (Tiendesitas).

Responsibilities

• Provide friendly and professional support to retail customers via phone, email, or chat.
• Assist customers with inquiries about orders, product information, returns, refunds, and account concerns.
• Help customers track orders and resolve delivery or payment issues.
• Document customer interactions and ensure proper follow-up when necessary.
• Maintain excellent customer service and quality standards in every interaction.
• Maintain excellent customer service and quality standards in every interaction

Skills

Customer service

Communication skills

Technical skills

Job description

Retail Account | CSR | Virtual Process | Onsite Set-up

StackPH

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Job Description

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Free Meals, Gym Membership

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

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Key Responsibilities

• Provide friendly and professional support to retail customers via phone, email, or chat
• Assist customers with inquiries about orders, product information, returns, refunds, and account concerns
• Help customers track orders and resolve delivery or payment issues
• Process service requests and provide accurate product or policy information
• Document customer interactions and ensure proper follow-up when necessary
• Maintain excellent customer service and quality standards in every interaction

Qualifications

• At least 6 months Call Center experience (International Voice Account)
• Retail or e-commerce account experience is a PLUS
• Willing to complete a virtual hiring process after phone screening
• Must be willing to work 100% Onsite in Silver City (Tiendesitas)

What We Offer

• Virtual Hiring Process (No onsite interview required)
• Competitive salary and performance-based incentives
• Career growth and advancement opportunities
• Supportive and team-oriented work environment

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English Language Customer Service Scheduling Technical Skills Call Centre

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