Open Enrollment Implementation Team Lead

ADP, Inc.; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

ADP, Inc. in the Philippines seeks a service center leader to manage a defined client/product set, driving engagement and ensuring high client satisfaction. You will oversee daily operations, set goals, provide feedback, and develop associates while meeting service level metrics.

The role includes recruitment, compensation, performance management, and coordinating training to build a high‑performing team. This position emphasizes collaboration with other internal departments to achieve service

Responsibilities

• Lead a Service Center area for defined clients/products.
• Provide tools/resources for associates to succeed and maintain engagement.
• Oversee day-to-day activities and achievement of service level metrics.
• Establish goals and provide regular feedback with developmental opportunities.
• Review performance and address opportunities for improvement.
• Drive engagement and manage turnover.
• Collaborate with internal departments to meet service objectives.
• Identify areas for process improvement and solicit feedback on service improvements.
• Create a high-performance team environment supporting development and retention.
• Provide periodic feedback and conduct annual performance reviews.
• Recruitment, selection, hiring, compensation management, and performance management of staff.
• Assist in determining training requirements; ensure timely training.

Job description

ADP, Inc. in the Philippines seeks a service center leader to manage a defined client/product set, driving engagement and ensuring high client satisfaction. You will oversee daily operations, set goals, provide feedback, and develop associates while meeting service level metrics.

The role includes recruitment, compensation, performance management, and coordinating training to build a high‑performing team. This position emphasizes collaboration with other internal departments to achieve service