Client-Facing Implementation Consultant

ADP, Inc.; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

ADP, Inc. is seeking an Implementation professional in the Philippines to deliver high-quality, on-time WFM solutions for a global client portfolio.

You will engage in the full lifecycle from sales engagement to successful delivery and implementation, collaborating with project managers and technical consultants to ensure objective-driven outcomes. The role emphasizes strong communication, problem-solving, and the ability to adapt to evolving customer needs while applying structured

Qualifications

• 2-4 Years experience in software implementations.
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
• Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions.
• Strong communication skills both written and verbal.
• Possesses basic problem-solving skills.
• Knowledgeable of and understand common implementation principles and lifecycle.
• Capability to exercise mature judgement.
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships.
• Demonstrates a strong desire to grow functionally and technically as a professional consultant.
• Experience in implementing or training on a packaged software system or highly complex internally developed application.
• Logical and technical mindset that can analyze problems and identify root causes.
• Thrives in client-facing environment.
• Familiarity with, or background in HR, Payroll, or Workforce Management/Time and Attendance modules, considered a bonus.
• Experience providing application support for complex software systems, preferred Experience or ability to read/write SQL and write simple queries.

Responsibilities

• Plan participation in project planning, kickoff activities, and implementation readiness discussions.
• Partner with project managers and stakeholders to establish project goals, timelines, and delivery expectations.
• Provide effort estimates, status updates, and risk identification throughout the project lifecycle.
• Requirements facilitation of workshops and discovery sessions to gather, analyze, and document customer business requirements.
• Translate business needs into solution designs, process flows, and functional specifications.
• Educate customers on workforce management best practices and recommend solution approaches aligned with objectives.
• Build with WorkForce Software Technical Consultants to ensure the solution meets customer requirements and enables end-user processes.
• Collaborate with cross-functional teams to support integrations, solution demonstrations, and project deliverables.
• Ensure implementation activities adhere to established methodologies, standards, and documentation requirements.

Skills

Communication skills

Excel

SQL

Problem-solving

Agile methodologies

Waterfall methodologies

HR/Payroll knowledge

Teamwork

Tools

SQL

Excel

Job description

ADP, Inc. is seeking an Implementation professional in the Philippines to deliver high-quality, on-time WFM solutions for a global client portfolio.

You will engage in the full lifecycle from sales engagement to successful delivery and implementation, collaborating with project managers and technical consultants to ensure objective-driven outcomes. The role emphasizes strong communication, problem-solving, and the ability to adapt to evolving customer needs while applying structured