Onsite Voice Support Specialist, Financial Services (Taguig)

Northwestern University; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Northwestern University in Taguig is seeking a voice-based customer service representative to handle financial account inquiries in a fast-paced, onsite environment.

You will support customers via phone, chat and text, navigate multiple systems, resolve concerns with empathy, and escalate complex issues while meeting performance metrics; this role requires a minimum 6 months of relevant experience and a readiness to work shifting schedules, including graveyard shifts, weekends and holidays.

Qualifications

• Minimum 6 months of experience in customer service, financial services, or contact center operations.
• Excellent communication and problem-solving skills.
• Strong ability to multitask and manage time efficiently.

Responsibilities

• Handle customer inquiries and resolve concerns related to financial products and services with professionalism and empathy.
• Provide support through multiple channels such as phone, chat, and text in a fast-paced, high-volume environment.
• Navigate multiple systems while following work policies and procedures.
• Escalate complex issues and work closely with supervisors and team members.
• Maintain high service standards while meeting performance metrics.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Shift work

Onsite work

Voice-based support

Tools

CRM systems

Job description

Northwestern University in Taguig is seeking a voice-based customer service representative to handle financial account inquiries in a fast-paced, onsite environment.

You will support customers via phone, chat and text, navigate multiple systems, resolve concerns with empathy, and escalate complex issues while meeting performance metrics; this role requires a minimum 6 months of relevant experience and a readiness to work shifting schedules, including graveyard shifts, weekends and holidays.