Onsite Financial Voice Support Associate – Taguig

LPU Batangas; Hinoba-an; On-site; PHP 201,000 - 290,000; Full time

Job summary

LPU Batangas is seeking a voice-based customer service representative to support financial account inquiries in a fast-paced onsite setting in McKinley, Taguig. You will handle inquiries across phone, chat, and text, following policies and coordinating with supervisors to resolve issues.

Training will be provided, and we may require graveyard shifts, weekends, and holidays. Willingness to work onsite in McKinley, Taguig is essential.

Qualifications

• Minimum 6 months of experience in customer service or contact center operations.
• Excellent communication and problem-solving skills are required.
• Comfort with multitasking and time management in a high-volume setting.

Responsibilities

• Handle inquiries and resolve concerns related to financial products and services.
• Provide voice-based support through phone, chat, and text.
• Navigate multiple systems while following policies and procedures.
• Escalate complex issues and coordinate with supervisors and teammates.
• Maintain high service standards while meeting performance metrics.

Skills

Customer service

Communication

Problem solving

Multitasking

Time management

Onsite teamwork

Job description

LPU Batangas is seeking a voice-based customer service representative to support financial account inquiries in a fast-paced onsite setting in McKinley, Taguig. You will handle inquiries across phone, chat, and text, following policies and coordinating with supervisors to resolve issues.

Training will be provided, and we may require graveyard shifts, weekends, and holidays. Willingness to work onsite in McKinley, Taguig is essential.