Onsite Transport Customer Success & Booking Agent

Equity Connect Outsourced, Inc.; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Equity Connect Outsourced is seeking a Customer Service Officer to be the first point of contact for clients across Australia, delivering service via phone, email, live chat, and booking platforms. You will manage bookings, monitor portals, and collaborate with internal teams in a fast-paced, target-driven environment.

The role requires excellent English communication, strong multitasking, and detail-oriented work habits.

Qualifications

• ,
• Experience in customer service, reservations, administration, hospitality, travel, transport, or a contact centre environment.
• Excellent written and verbal English communication skills.
• Strong multitasking, organisational, and time-management skills.
• Ability to work rotating shifts, including weekends and public holidays, in a 24/7 environment.
• Willingness to work fully onsite at ECO Tower in BGC.

Responsibilities

• Deliver exceptional customer service across phone, email, live chat, and client booking platforms.
• Create, amend, and manage bookings accurately within the client reservation systems.
• Monitor shared mailboxes and client portals, ensuring enquiries are actioned within service standards.
• Work confidently across multiple internal and client systems while embracing new technology and process improvements.
• Resolve customer enquiries and collaborate with Operations and other internal teams to achieve the best customer outcomes.
• Complete daily operational tasks and assigned checklists with accuracy and attention to detail.
• Escalate complex, urgent, or service-critical enquiries when appropriate.
• Contribute ideas to improve workflows, service quality, and customer experience.
• Build positive relationships with customers, chauffeurs, suppliers, and colleagues.

Skills

English communication

Multitasking

Time management

Tools

MS Office

Google Workspace

CRM platforms

Job description

Equity Connect Outsourced is seeking a Customer Service Officer to be the first point of contact for clients across Australia, delivering service via phone, email, live chat, and booking platforms. You will manage bookings, monitor portals, and collaborate with internal teams in a fast-paced, target-driven environment.

The role requires excellent English communication, strong multitasking, and detail-oriented work habits.