Reservation Agent Australia

Flat Planet Philippines , Inc.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Flat Planet Philippines, Inc. is seeking a detail-focused Reservations Administrator to manage OTA/OAP emails, ensure accurate booking financials and contact details, and perform follow-ups for AU and NZ markets.

You will monitor bookings, produce weekly and monthly reports, update RMS with vessel information daily, and provide admin support to the Reservations Supervisor to keep operations smooth and compliant.

Qualifications

• Experience with reservations systems and OTA platforms.
• Excellent written and spoken communication.
• Ability to plan, organise and prioritise multiple tasks.
• Commitment to continuous improvement and confidentiality.
• Strong attention to detail.

Responsibilities

• Handle OTA/OAP emails to ensure booking details and finances are accurate.
• Follow up bookings to confirm customer contact details.
• Manage refunds and bookings promptly for AU and NZ.
• Monitor bookings and chase outstanding information.
• Produce weekly and monthly booking reports for AU/NZ.
• Check daily manifests for duplicates and handle cancellations.
• Update RMS with vessel details daily.
• Update bus supplier spreadsheet for payments.
• Provide admin support to the Reservations Supervisor.

Skills

Reservations system experience

Strong communication skills

Organizational skills

Attention to detail

Discretion/confidentiality

Team player

Tools

RMS

Excel

Job description

Work arrangement : Full Onsite

Location : Makati

Shift Schedule: Day Shift

KEY DUTIES

• Action all OTA/OAP emails to ensure booking financials and contact details are correct.
• Perform booking follow-up for OTAs to ensure customer contact details have been received.
• Perform refund and booking management tasks to ensure a prompt and timely turnaround for customers in AU and NZ.
• Perform refund and booking management tasks to ensure a prompt and timely turnaround for customers
• Monitor OTA/OAP/Direct online bookings and follow up any outstanding information.
• Produce weekly and monthly booking reports and distribute to the AU and NZ mailing list.
• Check the daily manifest for duplicate bookings and investigate and action any cancellations required.
• Perform daily booking archive process and follow up on any outstanding refunds or balances on bookings.
• Update RMS with relevant vessel information each day
• Update Bus supplier spreadsheet with daily transfer information for accurate payment invoice control.
• Perform Trade/Agent postings for AU
• Perform QA checks on future bookings
• Produce weekly and monthly booking reports and distribute to the AU and NZ mailing list.
• Provide admin support to the Reservations Supervisor as required.

PERSON SPECIFICATION/SKILLS

• Strong compute and reservations system experience highly regarded
• Well-developed communication skills, passionate about delivering the highest level of customer service
• Demonstrated ability to plan, organise and prioritise work in an environment with multiple demands.
• Demonstrated commitment to continuous change and improvement
• High level of attention to detail
• Ability to exercise initiative and work both independently and cooperatively as required
• Ability to maintain confidentiality and handle sensitive matters diplomatically and discreetly.
• Be a motivated team player
• Ability to multitask and adapt to new products and systems as they come on-line

WORKPLACE HEALTH AND SAFETY

• Always prioritise safety, ensuring your behaviour aligns with a commitment to a safe workplace.
• Follow Health and Safety and Return to Work policies and meet all legal requirements.
• Immediately report any safety hazards, incidents, or maintenance needs to your manager and participate in any follow-up actions.
• Use safe manual handling techniques, adhere to health and safety policies, wear necessary protective gear, and help maintain a clean and safe work area.
• Implement procedures to reduce environmental impact and prevent pollution.
• Keep equipment in good working condition, using it only as intended, and report any damage to your manager.