Customer Care Coordinator (AU Client - Hybrid)

obs; Makati; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid vacation

Annual appraisals

Financial assistance

13th-month pay

Company events

Job summary

obs is seeking a customer support specialist to handle inquiries across phone, email, and support platforms, delivering timely, accurate information and resolving issues with a customer-first approach.

The role emphasizes maintaining detailed CRM records, escalating complex cases, and collaborating with internal teams to improve service quality and satisfaction.

Qualifications

• A higher education degree is preferred.
• Previous experience in customer service or support roles.
• Strong communication and interpersonal skills.
• Ability to manage customer concerns calmly and professionally.
• Strong problem-solving and conflict resolution skills.
• Experience using CRM or customer service platforms is an advantage.
• Strong attention to detail and organisational skills.
• Honesty, reliability, and a customer-focused attitude are essential.

Responsibilities

• Respond to customer enquiries via phone, email, and support platforms.
• Provide accurate information regarding products, services, and processes.
• Investigate and resolve customer issues or complaints.
• Escalate complex or unresolved issues to the appropriate teams.
• Maintain detailed records of customer interactions within CRM systems.
• Assist in monitoring customer feedback and identifying service improvement opportunities.
• Ensure all customer communications meet company service standards.

Skills

Communication skills

Customer-focused

CRM experience

Problem solving

Education

Bachelor's degree preferred

Tools

CRM software

Job description

You will be required to assist in delivering high-quality customer support services, ensuring that all customer enquiries and concerns are handled professionally and efficiently.

Managing daily customer interactions, responding to enquiries, resolving issues, and ensuring that customers receive accurate information and timely assistance.

This will require you to communicate with customers across various channels, maintain accurate records of interactions, and work with internal teams to ensure customer issues are resolved effectively.

Other responsibilities include but are not limited to:

• Respond to customer enquiries via phone, email, and support platforms.
• Provide accurate information regarding products, services, and processes.
• Investigate and resolve customer issues or complaints.
• Escalate complex or unresolved issues to the appropriate teams.
• Maintain detailed records of customer interactions within CRM systems.
• Assist in monitoring customer feedback and identifying service improvement opportunities.
• Ensure all customer communications meet company service standards.

You will be responsible for maintaining positive customer relationships and ensuring that every interaction delivers a high level of customer satisfaction.

Requirements

• A higher education degree is preferred.
• Previous experience in customer service or customer support roles.
• Strong communication and interpersonal skills.
• Ability to manage customer concerns in a calm and professional manner.
• Strong problem-solving and conflict resolution skills.
• Experience using CRM or customer service platforms is an advantage.
• Strong attention to detail and organisational skills.
• Honesty, reliability, and a customer-focused attitude are essential.

Join our team and enjoy these benefits& perks:

• Medical,dental, and life insurance from day one
• Paidvacation and sick leave (with quarterly conversion)
• Competitivesalary and annual appraisals
• Financialassistance program
• Mandatorygovernment benefits and 13th-month pay
• Regularcompany events, promoting work-life balance and career growth

Onlyshortlisted candidates will be contacted