Onsite Training Lead - BPO & Compliance Programs

Ugnay Solutions; Metro Manila; Vor Ort; PHP 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Ugnay Solutions is seeking a Training Manager to oversee the design, delivery, and governance of training programs that align with business goals. You will manage a team, coordinate with clients, and ensure programs meet performance and compliance standards.

The role requires a strategic mindset, strong communication, and hands-on experience in a BPO or contact center environment. The position is onsite in BGC, Taguig, with night/graveyard shifts as needed.

Qualifikationen

• Experience designing and delivering corporate training programs.
• Strong ability to manage multiple training projects and teams.
• Knowledge of training compliance and audit requirements.

Aufgaben

• Oversee day-to-day training operations and delivery.
• Manage client concerns related to training.
• Develop training programs and materials based on business needs.
• Monitor training results, performance, and compliance.
• Improve training processes and overall efficiency.
• Lead and manage the training team.
• Present training plans and updates to clients and stakeholders.

Kenntnisse

Training & Development

People management

Stakeholder management

Communication skills

Organizational skills

Audit/compliance knowledge

Ausbildung

Bachelor's in Psychology

Bachelor's in Human Resources

Bachelor's in Humanities

Jobbeschreibung

Ugnay Solutions is seeking a Training Manager to oversee the design, delivery, and governance of training programs that align with business goals. You will manage a team, coordinate with clients, and ensure programs meet performance and compliance standards.

The role requires a strategic mindset, strong communication, and hands-on experience in a BPO or contact center environment. The position is onsite in BGC, Taguig, with night/graveyard shifts as needed.