Davao Onsite Telecom Support Specialist

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 264,000 - 316,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring a Customer Service Representative for our Telecommunications Account in Davao City. This on-site role involves assisting customers with inquiries, billing questions, and account requests while delivering excellent service.

The position requires B2 English proficiency, strong communication, and a customer-focused mindset. Weekend and holiday shifts may be required; competitive package up to PHP 26,000.

Qualifications

• B2 English communication proficiency is required.
• Strong verbal and written communication skills are essential.
• Customer-focused with good problem-solving abilities.
• Preferably with Call Center Experience (CCE).
• Willing to work onsite in Davao and handle shifting schedules.

Responsibilities

• Handle customer inquiries through inbound and/or outbound calls.
• Assist with account, billing, and telecommunications service concerns.
• Provide accurate information about products, services, and policies.
• Troubleshoot basic service-related issues and provide solutions.
• Document customer interactions and update account information.
• Escalate complex concerns to appropriate department.
• Maintain a professional and positive customer experience.
• Meet quality, productivity, and customer satisfaction standards.

Skills

B2 English proficiency

Strong verbal and written

Customer-focused

Call Center Experience

Willing to work onsite in Davao

Shift work including weekends

Education

HS Graduate

Job description

Work Avenue and Business Solutions Incorporated is hiring a Customer Service Representative for our Telecommunications Account in Davao City. This on-site role involves assisting customers with inquiries, billing questions, and account requests while delivering excellent service.

The position requires B2 English proficiency, strong communication, and a customer-focused mindset. Weekend and holiday shifts may be required; competitive package up to PHP 26,000.