Onsite Telco Support Specialist — Elevate Customer Service

TTEC Customer Care Management Philippines Inc; Iloilo; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC Customer Care Management Philippines Inc in Iloilo is seeking a Customer Service Representative to handle customer inquiries onsite. You will resolve issues, provide information, and deliver a memorable service experience.

The role requires a senior high school diploma or two years in college, at least 3 months of BPO experience, strong verbal and written communication, product knowledge, and basic computer skills. The company offers career development and a supportive benefits package.

Qualifications

• Senior high school diploma or two years in college.
• At least 3 months of BPO experience.
• Strong verbal communication and business writing skills.
• Recognize, apply, and explain product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex calls from customers.
• Answer incoming communications from customers.
• Conduct research to provide answers and resolve issues.

Skills

Verbal communication

Business writing

Product knowledge

Computer experience

Education

Senior high school or two years in college

Job description

TTEC Customer Care Management Philippines Inc in Iloilo is seeking a Customer Service Representative to handle customer inquiries onsite. You will resolve issues, provide information, and deliver a memorable service experience.

The role requires a senior high school diploma or two years in college, at least 3 months of BPO experience, strong verbal and written communication, product knowledge, and basic computer skills. The company offers career development and a supportive benefits package.