Onsite Customer Support Pro – Resolve & Delight

TTEC Customer Care Management Philippines Inc; Iloilo; On-site; PHP 240,000 - 280,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

PTO

Inclusive culture

Job summary

TTEC Customer Care Management Philippines Inc in Iloilo is seeking a Customer Service Representative to handle inquiries and resolve issues onsite. You will be the frontline ambassador, delivering solutions with empathy and professionalism to ensure a positive customer experience.

The role requires minimal prior BPO experience (3 months), strong verbal and written communication, and basic computer skills. You will join a supportive team in a culturally inclusive environment that rewards

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience

Responsibilities

• Resolve escalated or complex calls from customers.
• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Customer service

Research skills

Education

Senior high school or two years in college

Job description

TTEC Customer Care Management Philippines Inc in Iloilo is seeking a Customer Service Representative to handle inquiries and resolve issues onsite. You will be the frontline ambassador, delivering solutions with empathy and professionalism to ensure a positive customer experience.

The role requires minimal prior BPO experience (3 months), strong verbal and written communication, and basic computer skills. You will join a supportive team in a culturally inclusive environment that rewards