Onsite Technical Support Rep — No Calls

Hammerjack Pty Ltd; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Bonuses

Paid training

Career growth

Job summary

Hammerjack Pty Ltd. seeks a Technical Support Representative for an onsite position in Quezon City. No experience is required, and paid training starts from day one.

You will assist customers with technical issues, troubleshoot software, hardware, and internet problems, and provide guided solutions while documenting resolutions. This full-time role offers paid training, performance incentives, and opportunities for career growth.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Good problem-solving skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns.
• Troubleshoot basic software, hardware, and internet issues.
• Provide step-by-step technical guidance.
• Document issues and resolutions.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets.

Skills

Good English communication

Basic computer knowledge

Troubleshooting skills

Problem-solving

Willing to work onsite

No prior experience required

Education

High School or Senior High School graduate

Job description

Hammerjack Pty Ltd. seeks a Technical Support Representative for an onsite position in Quezon City. No experience is required, and paid training starts from day one.

You will assist customers with technical issues, troubleshoot software, hardware, and internet problems, and provide guided solutions while documenting resolutions. This full-time role offers paid training, performance incentives, and opportunities for career growth.