Onsite Tech Support Specialist – Night Shift

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

Night differential 20%

Retirement package

Medical and life insurance

Job summary

Hammerjack Pty Ltd in the Philippines is hiring Technical Support Representatives to join a streaming account. You will handle inbound calls, troubleshoot issues, and deliver outstanding service in a high-volume BPO environment.

The role requires at least a Senior High School diploma, 1 year of technical support experience, MS Office and internet navigation skills, and the ability to multi-task and work on-site in Bridgetowne, Quezon City, with shifting schedules including weekends and holidays.

Qualifications

• Education: Senior High School graduate.
• 1 year of technical support account experience required.
• Analytical and problem-solving skills.
• Proficient in MS Office and Internet browsing.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Handles inbound calls with proactive customer service and troubleshooting.
• Delivers outstanding customer service and aims for customer satisfaction and loyalty.
• Resolves a wide variety of customer requests, inquiries and complaints.

Skills

Analytical skills

Problem-solving

Multi-tasking

Education

Senior High School

Tools

MS Office

Internet browsing

Job description

Hammerjack Pty Ltd in the Philippines is hiring Technical Support Representatives to join a streaming account. You will handle inbound calls, troubleshoot issues, and deliver outstanding service in a high-volume BPO environment.

The role requires at least a Senior High School diploma, 1 year of technical support experience, MS Office and internet navigation skills, and the ability to multi-task and work on-site in Bridgetowne, Quezon City, with shifting schedules including weekends and holidays.