Onsite Technical Support Pro - Paid Training & Growth

Hammerjack Pty Ltd; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid technical training

Career growth opportunities

Performance incentives and bonuses

Job summary

Hammerjack Pty Ltd is hiring a Technical Support Representative for an onsite role in Quezon City. The position offers paid training from Day 1 and requires no prior BPO experience. You will assist customers with technical concerns, troubleshoot issues, and document resolutions while meeting quality targets.

The role is full-time with shifting schedules; salary is up to ₱26,000 per month. This entry-level opportunity emphasizes customer service and problem solving in a developing tech team.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Good problem-solving skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns.
• Troubleshoot basic software, hardware, and internet issues.
• Provide step-by-step technical guidance.
• Document issues and resolutions.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets.

Skills

English communication

Basic computer knowledge

Troubleshooting skills

Problem-solving skills

Education

High School or Senior High School

Job description

Hammerjack Pty Ltd is hiring a Technical Support Representative for an onsite role in Quezon City. The position offers paid training from Day 1 and requires no prior BPO experience. You will assist customers with technical concerns, troubleshoot issues, and document resolutions while meeting quality targets.

The role is full-time with shifting schedules; salary is up to ₱26,000 per month. This entry-level opportunity emphasizes customer service and problem solving in a developing tech team.