Field Tech Associate - Trouble Shooting

NTT DATA, Inc.; Hinoba-an; On-site; PHP 199,000 - 358,000; Full time

Job summary

NTT DATA invites applications for a Field Tech Associate - Trouble Shooting to join our EUC support team in Mumbai. You will assist end users, resolve incidents, and fulfill service requests in a fast-paced environment.

Ideal candidates have 1–3 years in IT support or end-user computing, with familiarity in Windows, Office, ITIL basics and ITSM tools like ServiceNow or Remedy. This role requires willingness to work shifts and travel as needed.

Qualifications

• 1 to 3 years’ experience in End User Computing, IT Support or Asset Management.
• Strong troubleshooting skills in Windows, Office and End User hardware.
• Basic understanding of ITIL framework.
• Experience using ITSM tools like ServiceNow or Remedy.
• Ability to perform duties in a dynamic client environment.

Responsibilities

• Provide EUC support to end users in client environments.
• Work guided by objectives and measured on SLAs and KPIs.
• Handle day-to-day incident resolution and request fulfilment per ITIL.
• Assist with IMAC activities for desktops and peripherals across facilities.
• Learn new technologies as required by business needs.

Skills

End User Computing

IT Support

Asset Management

Troubleshooting

ITIL basics

Tools

ServiceNow

Remedy

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Field Tech Associate - Trouble Shooting to join our team in Mumbai, Mahārāshtra (IN-MH), India (IN).

Role Responsibilities:

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologiesas needed, guided by business requirements.

Requirements and Preferences:

• 1 to 3 Years’ experience in End User Computing, IT Support, Asset Management needed.
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework is a must.
• Experience in using ITSM Tools like Service Now, Remedy etc.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Willingness to work on rotational shifts 24x7.
• Travel including overnight domestic may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, please click here. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.

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