Onsite Solar Tech Support Specialist

Ninja Partners; Philippines; On-site; PHP 300,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Employee Referral Program

Beautiful office space

Job summary

SupportNinja is seeking a Technical Support Representative to provide basic technical assistance onsite at The Sanctum, SM-North EDSA, QC. The role involves diagnosing issues, guiding customers through solutions, and ensuring timely ticket updates.

Start date is September 28, 2026, with a focus on high customer satisfaction and adherence to policies. Responsibilities include ticket triage, collaboration with teams, and continuous product knowledge growth through training.

Qualifications

• 6 months of experience in a technical support role or equivalent preferred.
• Good communication skills, both verbal and written.
• Proficiency in using computer applications and software.
• Experience using a CRM preferred.
• Preferred: interest in solar panels / solar energies

Responsibilities

• Provide basic technical support to customers who are experiencing technical issues with their products or services.
• Identify and troubleshoot technical problems, and provide timely and effective solutions to customers.
• Communicate technical solutions to non-technical customers in a clear and concise manner.
• Ensure accurate ticket triaging.
• Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed.
• Escalate complex issues to higher-level team members as necessary.
• Document customer interactions and technical issues in a customer relationship management (CRM) system.
• Provide excellent customer service to ensure customer satisfaction and loyalty.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for related KPIs.
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules.
• Collaborate with other departments as needed to resolve customer issues.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Skills

Communication skills

Tools

CRM software

Job description

SupportNinja is seeking a Technical Support Representative to provide basic technical assistance onsite at The Sanctum, SM-North EDSA, QC. The role involves diagnosing issues, guiding customers through solutions, and ensuring timely ticket updates.

Start date is September 28, 2026, with a focus on high customer satisfaction and adherence to policies. Responsibilities include ticket triage, collaboration with teams, and continuous product knowledge growth through training.