Onsite Technical Team Leader — Quezon City

SupportNinja; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Competitive Compensation

Life Insurance

HMO Coverage

Paid Time Off

Skills Training

Free Lunch

Job summary

SupportNinja is seeking a Technical Team Leader to lead and manage a team at The Sanctum in Quezon City. The ideal candidate will ensure exceptional customer experiences by coaching team members and driving performance.

Responsibilities include setting performance expectations, monitoring team metrics, and addressing operational challenges while maintaining a positive team environment. Full-time employees enjoy competitive compensation and comprehensive benefits from day one.

Qualifications

• 3 years experience in a role equivalent to the representatives.
• Minimum of 1 year experience in a leadership or supervisory role.
• Strong knowledge of customer service and technical support principles.

Responsibilities

• Lead and manage a team of representatives.
• Coach and mentor team members for performance improvement.
• Monitor team performance against SLAs and KPIs.
• Address employee concerns and performance issues.
• Collaborate with cross-functional teams for process optimization.
• Provide reports on team performance.

Skills

Leadership

Communication Skills

Problem-solving

Customer Service

Technical Support

Interpersonal Skills

Tools

CRM Software

Computers

Job description

SupportNinja is seeking a Technical Team Leader to lead and manage a team at The Sanctum in Quezon City. The ideal candidate will ensure exceptional customer experiences by coaching team members and driving performance.

Responsibilities include setting performance expectations, monitoring team metrics, and addressing operational challenges while maintaining a positive team environment. Full-time employees enjoy competitive compensation and comprehensive benefits from day one.