Solar Tech Support Engineer — Onsite in Makati

Create Synergies Inc.; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Create Synergies Inc. in Makati is seeking a Solar Technical Support Engineer to provide advanced technical assistance for solar energy systems throughout the post-installation lifecycle.

You will diagnose issues, guide customers through operation and maintenance, and collaborate with installation teams to ensure safe, efficient operation. You will monitor system performance, prepare technical reports, and document findings, contributing to product improvements.

Qualifications

• Strong analytical and problem‑solving skills for diagnosing issues.
• Excellent communication and interpersonal skills for customer support.
• Experience in technical support, field service, or troubleshooting.
• Knowledge of solar PV systems and related electrical components is preferred.

Responsibilities

• Provide advanced technical assistance for solar energy systems post‑installation.
• Diagnose and resolve electrical, mechanical, or performance issues onsite or remotely.
• Monitor system performance and prepare technical reports detailing findings.
• Maintain detailed records of support requests and resolutions using ticketing systems.

Skills

Analytical thinking

Customer communication

Problem solving

Education

Bachelor's in Electrical Engineering

Bachelor's in Mechanical Engineering

Job description

Create Synergies Inc. in Makati is seeking a Solar Technical Support Engineer to provide advanced technical assistance for solar energy systems throughout the post-installation lifecycle.

You will diagnose issues, guide customers through operation and maintenance, and collaborate with installation teams to ensure safe, efficient operation. You will monitor system performance, prepare technical reports, and document findings, contributing to product improvements.