Onsite Solar PV Technical Support Engineer (Makati)

hrtx; Makati; On-site; PHP 502,200 - 725,400; Full time

Job summary

hrtx in Makati, Philippines is seeking a Technical Support Engineer to deliver on-site and remote support for solar PV systems. You'll troubleshoot, commission, configure, and optimize PV installations while coordinating with customers, installers, and internal teams.

The ideal candidate holds a bachelor's in Electrical or Mechanical engineering, 3–5 years in solar or renewables, and a valid driver's license; willingness to travel to project sites is required; strong communication and

Qualifications

• Bachelor's degree in Electrical, Mechanical, or related engineering field.
• 3–5 years in installation, commissioning, technical support, troubleshooting, or maintenance of solar/renewable energy systems.
• Strong PV system knowledge: panels, inverters, monitoring platforms.
• Excellent customer service, communication, and ability to explain technical concepts to diverse audiences.
• Willingness to travel to project sites; valid driver's license.

Responsibilities

• Serve as the primary technical support contact for customers, installers, and internal stakeholders regarding solar PV systems and related equipment.
• Diagnose and resolve technical issues involving solar panels, inverters, monitoring platforms, and other system components through remote or on-site support as required.
• Provide guidance on system installation, commissioning, configuration, operation, and preventive maintenance to ensure optimal system performance.
• Monitor installed systems, analyze performance data, and recommend corrective actions to improve efficiency, reliability, and system uptime.
• Escalate complex technical concerns to engineering teams or equipment manufacturers when necessary, while ensuring timely follow-through and resolution.
• Maintain accurate records of technical support cases, troubleshooting activities, resolutions, and system performance.
• Contribute to the development and continuous improvement of technical documentation, user guides, knowledge base articles, and training materials.
• Identify recurring technical issues and provide recommendations to support product improvements, process enhancements, and customer satisfaction initiatives.

Skills

Troubleshooting

Customer service

Communication

Independence

Education

Bachelor's degree in Electrical/Mechanical engineering

Licensed Engineer (REE, RME, or equivalent)

Job description

hrtx in Makati, Philippines is seeking a Technical Support Engineer to deliver on-site and remote support for solar PV systems. You'll troubleshoot, commission, configure, and optimize PV installations while coordinating with customers, installers, and internal teams.

The ideal candidate holds a bachelor's in Electrical or Mechanical engineering, 3–5 years in solar or renewables, and a valid driver's license; willingness to travel to project sites is required; strong communication and