Onsite Service BDC Associate — Night Shift

pinnacle intelligence ltd; Muntinlupa; On-site; PHP 180,000 - 240,000; Full time

Job summary

Pinnacle Intelligence seeks a Service BDC Representative to support dealership service departments from Alabang, Muntinlupa City, Philippines. You will manage inbound/outbound calls, emails, and chats to schedule service appointments and address customer inquiries.

This on-site, night-shift role requires strong communication, CRM proficiency, and customer-service focus. You will collaborate with service advisors and maintain records to drive customer satisfaction and service revenue.

Qualifications

• 1–2 years in a BDC, call center, or automotive service role in a high-volume environment.
• Excellent verbal and written communication with an empathetic phone presence.
• Strong customer service orientation and loyalty-building focus.
• Proficient with CRM systems and service scheduling software.
• Organizational skills to manage multiple interactions and follow-ups.
• Willing to work full onsite and night shift in Alabang, Muntinlupa.

Responsibilities

• Handle a high volume of inbound inquiries and proactive outbound reminders.
• Schedule and confirm service appointments with accuracy.
• Provide information on maintenance needs, services, pricing, warranty, and recalls.
• Address inquiries about vehicle service history and upcoming maintenance.
• Conduct post-service follow-ups to ensure satisfaction and loyalty.
• Document interactions in CRM and update service status.

Skills

Communication skills

Customer service

Problem-solving

CRM proficiency

Organizational skills

Results-oriented

Night shift availability

Education

Bachelor's degree

Tools

CRM systems

Scheduling software

Phone systems

Job description

Pinnacle Intelligence seeks a Service BDC Representative to support dealership service departments from Alabang, Muntinlupa City, Philippines. You will manage inbound/outbound calls, emails, and chats to schedule service appointments and address customer inquiries.

This on-site, night-shift role requires strong communication, CRM proficiency, and customer-service focus. You will collaborate with service advisors and maintain records to drive customer satisfaction and service revenue.