Onsite Customer Support Specialist (CSR)

Work Avenue and Business Solutions Incorporated

Davao City

On-site

PHP 223,000 - 312,000

Full time

6 days ago

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Job summary

Work Avenue and Business Solutions Incorporated in Davao City is seeking a Customer Service Agent to provide support for Retail Services, Tech, and New Economy accounts. You will assist customers with inquiries, resolve concerns, process service requests, and deliver accurate information while maintaining excellent service.

This role requires at least 6 months of customer contact experience, B2 English communication, and a high school diploma.

Qualifications

At least 6 months of Customer Contact Experience (CCE).
B2 English communication skills.
High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
Willing to work onsite.
Willing to work on shifting schedules, weekends, and holidays as required.
Good communication, problem-solving, and customer service skills.

Responsibilities

Handle inbound and outbound customer calls
Respond to customer inquiries and concerns professionally
Assist with service requests, account-related concerns, and basic troubleshooting
Provide accurate information and appropriate solutions
Document customer interactions and update account records
Follow account procedures, quality standards, and company policies
Escalate complex concerns to the appropriate team when necessary
Maintain a positive and professional customer experience