Onsite Retail Care Specialist - Call Center

Neksjob Corporation; Philippines; On-site; PHP 213,000 - 255,000; Full time

Job summary

Neksjob Corporation in Cebu City, Philippines is seeking customer-focused individuals to join our Retail Account team. You will assist customers with product inquiries, orders, payments, returns, and other retail-related concerns while delivering excellent service and a positive experience.

Onsite work with shifting schedules is required; prior call center experience and strong English communication are preferred to ensure a high standard of customer support.

Qualifications

• At least 6 months of call center experience (CCE).
• High School Graduate (Old Curriculum) or Senior High School Graduate
• Good communication skills in English
• Basic computer literacy
• Willing to work onsite
• Willing to work on shifting schedules

Responsibilities

• Assist customers with product inquiries, orders, payments, and returns.
• Handle retail-related concerns with a focus on customer service excellence.
• Provide information about products, promotions, and policies.
• Capture and relay customer feedback to improve service quality.
• Maintain professional, friendly interactions to ensure customer satisfaction.

Skills

Call center experience

English communication

Basic computer literacy

Willing to work onsite

Willing to work on shifting schedules

Job description

Neksjob Corporation in Cebu City, Philippines is seeking customer-focused individuals to join our Retail Account team. You will assist customers with product inquiries, orders, payments, returns, and other retail-related concerns while delivering excellent service and a positive experience.

Onsite work with shifting schedules is required; prior call center experience and strong English communication are preferred to ensure a high standard of customer support.