Onsite Customer Care Specialist - Retail Support

Neksjob Corporation; Philippines; On-site; PHP 213,000 - 255,000; Full time

Job summary

Neksjob Corporation in Cebu City, Philippines is seeking candidates for a Retail Account role onsite. You will assist customers with product inquiries, orders, payments, returns, and other retail-related concerns while delivering excellent customer service.

Requirements include at least 6 months of call center experience, high school graduate, strong English communication, and basic computer literacy. Willingness to work onsite and in shifting schedules is required.

Qualifications

• At least 6 months of call center experience (CCE).
• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good communication skills in English.
• Basic computer literacy.
• Willing to work onsite.
• Willing to work on shifting schedules.

Responsibilities

• Assist customers with product inquiries, orders, payments, returns, and other retail-related concerns.
• Provide excellent customer service to Retail Account customers.
• Resolve issues promptly and professionally to ensure customer satisfaction.

Skills

Call center experience

English communication

Basic computer literacy

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

Neksjob Corporation in Cebu City, Philippines is seeking candidates for a Retail Account role onsite. You will assist customers with product inquiries, orders, payments, returns, and other retail-related concerns while delivering excellent customer service.

Requirements include at least 6 months of call center experience, high school graduate, strong English communication, and basic computer literacy. Willingness to work onsite and in shifting schedules is required.