Onsite Patient Billing Supervisor

Optum, a UnitedHealth Group Company; Cebu City; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Market pay levels

Retirement plan

Medical plan (HMO) from Day 1

Dental, medical, and optical reimburse

Life and disability insurance

Paid time-off

Sick leave conversion

Tuition reimbursement

EAP

Annual merit increases

Employee recognition

Training and staff development

Employee referral program

Volunteerism opportunity

All statutory benefits

Job summary

Optum, a UnitedHealth Group Company, is seeking a Patient Account Resolution Specialist supervisor in Cebu City. You will coordinate daily activities, set team priorities, and ensure timely task completion while collaborating with other supervisors.

You will coach and mentor staff, resolve operational issues, and guide decisions using established policies and business plans. The role requires 1–2 years supervisory experience and familiarity with call center, medical, insurance, or collections

Qualifications

• Completed at least 2 years college level
• Minimum of 1-2 years experience as a Subject Matter Expert in a call center setting, medical, insurance, or collections process
• Minimum of 1-2 years of Supervisory Experience
• Can pass Domain (Operations) Final Interview
• Good problem-solving skills
• Demonstrates great depth of knowledge/skills in call center, medical, insurance, or collections domain expertise
• Able to work on a shifting schedule

Responsibilities

• Coaches and mentors team members to achieve the metric goals/targets
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Guides decisions based on policies, procedures and business plan
• Guide and mentor team members to achieve their career goals

Skills

Problem solving

Supervisory experience

Call center expertise

Operations domain knowledge

Domain interview pass

Shifting schedule adaptability

Job description

Optum, a UnitedHealth Group Company, is seeking a Patient Account Resolution Specialist supervisor in Cebu City. You will coordinate daily activities, set team priorities, and ensure timely task completion while collaborating with other supervisors.

You will coach and mentor staff, resolve operational issues, and guide decisions using established policies and business plans. The role requires 1–2 years supervisory experience and familiarity with call center, medical, insurance, or collections