Onsite Billing Leader - Patient Accounts

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Market Pay

Retirement Plan

HMO Day 1

Dental & Medical

Life & Disability Insurance

Paid Time Off

Sick Leave Conversion

Tuition Reimbursement

EAP

Merit Increases

Employee Recognition

Training & Development

Referral Program

Volunteerism

Statutory Benefits

Job summary

Optum, a UnitedHealth Group Company, is seeking a Patient Account Resolution Supervisor to coordinate daily activities, set team priorities and align work with supervisors. The role emphasizes coaching, problem-solving and adherence to policies.

The role requires at least 2 years of college, 1–2 years in a call center/medical/insurance/collections SME role, and 1–2 years of supervisory experience. Onsite work is required. Strong analytical and mentoring skills are essential.

Qualifications

• Completed at least 2 years college level.
• 1–2 years experience as a Subject Matter Expert in call center, medical, insurance, or collections.
• 1–2 years supervisory experience.
• Able to pass Domain (Operations) Final Interview.
• Strong problem-solving skills.
• Depth of knowledge in call center, medical, insurance, or collections domain.

Responsibilities

• Coaches and mentors team members to achieve metric goals/targets.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Guides decisions based on policies, procedures and business plan.
• Guide and mentor team members to achieve their career goals.

Skills

Supervisory experience

Call center experience

Domain operations knowledge

Problem solving

Education

Some college

Job description

Optum, a UnitedHealth Group Company, is seeking a Patient Account Resolution Supervisor to coordinate daily activities, set team priorities and align work with supervisors. The role emphasizes coaching, problem-solving and adherence to policies.

The role requires at least 2 years of college, 1–2 years in a call center/medical/insurance/collections SME role, and 1–2 years of supervisory experience. Onsite work is required. Strong analytical and mentoring skills are essential.